Brett, I think you are exaggerating somewhat. I'm not surprised that you would see increased interference when Vivint, or any other competitor enters the area, and that you would have to make some adjustments, but going to the extreme of having customers completely avoid 5GHz in their homes is going a little far.
It's probably not surprising that I have Vivint service. I also live in an area with strong Vivint coverage, and 5GHz works just fine in my home, and works fine in the homes of our (Vivint) customers. Educating customers to try a different channel if their Wifi isn't working well is probably good advice for anyone, but to suggest that their problems are all caused by some new competing provider is not helpful nor is it accurate. I think a good video explaining in-home Wifi and how to troubleshoot it could be helpful, as long as it isn't heavy handed with accusations about competitive interference. Suggesting the use of a quality router instead of the cheapest router on the shelf at Best Buy would probably go further to improve customer's in-home wifi than anything else. Roger Timmerman
