Like I said, my video will not bash on anyone. It will not have any bashing of any provider.
However, to say that I am exaggerating is entirely false. I've had customers that had very strong signals completely lose the ability to use their 5GHz wifi. The only change...Vivint built a hub home 2 doors down. I did a spectrum analysis and it was terrible. That hub home was well above the FCC limits (though I suspect because it was just built and not yet adjusted). The noise floor went from -103 to -89 to -77 in only a week. The only change...Vivint hub homes being built. You are using wireless AC and I suspect every 5GHz channel on every hub home. If that is the case, you are using every bit of spectrum which means the channel the home router is on doesn't make a difference. I used to work for Vivint years ago when they were APX Alarm. I do like the company and I like what they have to offer. I think they should have either stayed out of the wireless industry or maybe done it a bit more responsibly. The network design (in my opinion) is irresponsible, selfish, and seems to either be designed by someone that doesn't understand wireless very much, doesn't care, or is being installed by people that don't. I have a lot of respect for you, Roger. I always have. I know it's your job to build Vivint wireless into a thriving company. I don't think it's a good idea to step on everyone's toes in the process, regardless of the size of their companies. Frequency coordination can go a very long way. Then again, Vivint has a TON of money. I would love to see them go entirely into the licensed frequencies. Vivint certainly has its place and I'd like to see them succeed, just not with their current model. Thank you, Brett A Mansfield > On Jun 16, 2015, at 10:20 PM, Roger Timmerman <[email protected]> wrote: > > Brett, > > I think you are exaggerating somewhat. I'm not surprised that you would see > increased interference when Vivint, or any other competitor enters the area, > and that you would have to make some adjustments, but going to the extreme of > having customers completely avoid 5GHz in their homes is going a little far. > > It's probably not surprising that I have Vivint service. I also live in an > area with strong Vivint coverage, and 5GHz works just fine in my home, and > works fine in the homes of our (Vivint) customers. Educating customers to > try a different channel if their Wifi isn't working well is probably good > advice for anyone, but to suggest that their problems are all caused by some > new competing provider is not helpful nor is it accurate. > > I think a good video explaining in-home Wifi and how to troubleshoot it could > be helpful, as long as it isn't heavy handed with accusations about > competitive interference. Suggesting the use of a quality router instead of > the cheapest router on the shelf at Best Buy would probably go further to > improve customer's in-home wifi than anything else. > > Roger Timmerman > > >
