Guess being a customer for over 8 years means nothing (started using Powercode in 2007) So disappointed.
[image: Inline image 1] On Wed, Jun 17, 2015 at 3:24 PM, Ryan Ray <ryan...@gmail.com> wrote: > I'm having some serious flashbacks to 2007 Powercode at the moment. Had a > BMU die yesterday after we powered it off to move to a different rack. On > boot it only gave two beeps and that's it. > > Phoned the "Emergency line" which went to some guy's voicemail, left 3 > messages over a 5 hour period (7pm - 12am PST). No response. > > Phoned into support in the morning it took 30 minutes for the helpdesk guy > to track down the asset with multiple times on hold. After the final hold > period I am told "Our support says it's dead, you will have to buy a new > one, I'll have sales phone you" > > Asked if they would please phone me today and get the order placed right > away so it can ship as soon as possible. He said he can't make any promises > but he's going to talk to the sales person personally. > > Now 5pm on central time so I assume they've all closed up shop for the day. > > SO FRUSTRATING! WHY?! Is it really that bad they can't take a sales call > so I can hand them money to get this tower running smoothly again? > Something needs to change over there. > > > > On Sat, May 16, 2015 at 12:02 PM, Mike Hammett <af...@ics-il.net> wrote: > >> I heard he's great. >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions >> http://www.ics-il.com >> >> ------------------------------ >> *From: *"That One Guy /sarcasm" <thatoneguyst...@gmail.com> >> *To: *af@afmug.com >> *Sent: *Friday, May 15, 2015 8:52:53 PM >> *Subject: *Re: [AFMUG] [WISPA Members] Powercode >> >> Who the hell is Alexander? >> >> On Fri, May 15, 2015 at 12:04 PM, CBB - Jay Fuller < >> par...@cyberbroadband.net> wrote: >> >>> >>> well, while we're discussing powercode, the biggest / "only" issue we >>> have right now is google calendar intregration with our installers. last i >>> read on the forum, it was an "outdated api" issue. is anyone working with >>> powercode on this currently? >>> >>> thanks :) >>> >>> ----- Original Message ----- >>> *From:* Adair Winter <ada...@amarillowireless.net> >>> *To:* memb...@wispa.org >>> *Sent:* Friday, May 15, 2015 11:51 AM >>> *Subject:* Re: [WISPA Members] Powercode >>> >>> Uh.....WTH. >>> On May 15, 2015 11:43 AM, "Adrian Folsom" <afol...@ptera.com> wrote: >>> >>>> So now Jacob is gone too, and personally I am now becoming worried. >>>> >>>> For those who did not receive the emails, here they are: >>>> >>>> << >>>> >>>> On May 4, 2015, at 1:12 PM, Simon Westlake <si...@powercode.com> wrote: >>>> >>>> Adrian, >>>> >>>> >>>> I wanted to let you know that today is my last day at Powercode. In my >>>> absence, please use Jacob as a point of contact - you can reach him at >>>> ja...@powercode.com. I greatly appreciate the opportunity I've had to >>>> work with you in my time at Powercode, and I wish you all the best in the >>>> future. I am confident that I leave you in good hands with the team at >>>> Powercode, and that they will continue to provide you with the same >>>> exceptional service and quality product as I hope you agree you've received >>>> over the past few years. >>>> >>>> >>>> I wish you all the best and I hope our paths cross again in the future! >>>> >>>> >> >>>> >>>> << >>>> >>>> On May 15, 2015, at 6:05 AM, Jacob Kailing <ja...@powercode.com> wrote: >>>> >>>> Hello, >>>> >>>> >>>> I am contacting you to inform you that today will be my last day at >>>> Powercode. It has been a pleasure getting to know you during our time >>>> working together and I wish you continued success in the future. Zach >>>> Curry will be your new point of contact in my absence. Please contact >>>> supp...@powercode.com or z...@powercode.com for support or sales >>>> inquiries. >>>> >>>> >>>> It was a pleasure getting to know you and building a great >>>> relationship. I wish you the best! >>>> >>>> >> >>>> >>>> >>>> Adrian Folsom, MBA >>>> Director of Sales & Marketing >>>> *Ptera Inc.* >>>> d. 509.464.6941 >>>> c. 509.294.0027 >>>> ptera.com >>>> facebook.com/PteraInc | twitter.com/Ptera >>>> >>>> >>>> On Thu, May 14, 2015 at 4:29 PM, Kameron Blomquist < >>>> kame...@sightlinewireless.com> wrote: >>>> >>>>> or here... first i am hearing about it... >>>>> >>>>> Interesting. >>>>> >>>>> >>>>> >>>>> >>>>> On Thu, May 14, 2015 at 11:16 AM, CBB - Jay Fuller < >>>>> par...@cyberbroadband.net> wrote: >>>>> >>>>>> >>>>>> No email here >>>>>> >>>>>> Sent from my Verizon 4G LTE Smartphone >>>>>> >>>>>> ----- Reply message ----- >>>>>> From: "Casey|WISPA" <airl...@airlinkrb.com> >>>>>> To: "memb...@wispa.org" <memb...@wispa.org> >>>>>> Subject: [WISPA Members] Powercode >>>>>> Date: Thu, May 14, 2015 9:12 AM >>>>>> >>>>>> I never saw an email. >>>>>> >>>>>> Sent from my iPhone >>>>>> >>>>>> On May 14, 2015, at 8:52 AM, Gino Villarini <g...@aeronetpr.com> >>>>>> wrote: >>>>>> >>>>>> Me either, got the news here! >>>>>> >>>>>> I think PC is lacking on PR. They should have someone dealing with >>>>>> this “situation” , No one is here on answering questions … >>>>>> >>>>>> From: Darin Steffl <darin.ste...@mnwifi.com> >>>>>> Reply-To: "memb...@wispa.org" <memb...@wispa.org> >>>>>> Date: Thursday, May 14, 2015 at 9:47 AM >>>>>> To: "memb...@wispa.org <memb...@wispa..org>" <memb...@wispa.org> >>>>>> >>>>>> Subject: Re: [WISPA Members] Powercode >>>>>> >>>>>> I never received an email either and assuming Daniel didn't.. I get >>>>>> all emails. Not in spam either. >>>>>> >>>>>> On Thu, May 14, 2015 at 8:22 AM, Adair Winter < >>>>>> ada...@amarillowireless.net> wrote: >>>>>> >>>>>>> It was and Simon had even admitted about I but I know they were >>>>>>> working on it. >>>>>>> On May 14, 2015 8:20 AM, "Tekwav Lists" <tekwavli...@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>>> And not this Powercode customer. In my opinion, I actually think >>>>>>>> their customer service levels are starting to slip. >>>>>>>> >>>>>>>> On Thu, May 14, 2015 at 8:18 AM, Adair Winter < >>>>>>>> ada...@amarillowireless.net> wrote: >>>>>>>> >>>>>>>>> Not this powercode customer. >>>>>>>>> On May 14, 2015 8:16 AM, "Josh Luthman" < >>>>>>>>> j...@imaginenetworksllc.com> wrote: >>>>>>>>> >>>>>>>>>> He sent a message announcing it to all Powercode customers. >>>>>>>>>> >>>>>>>>>> Josh Luthman >>>>>>>>>> Office: 937-552-2340 >>>>>>>>>> Direct: 937-552-2343 >>>>>>>>>> 1100 Wayne St >>>>>>>>>> Suite 1337 >>>>>>>>>> Troy, OH 45373 >>>>>>>>>> On May 14, 2015 3:08 AM, "Daniel Moore" <daniel.mo...@unggoy.net> >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> Does anyone know the truth behind Simon and Powercode? I have >>>>>>>>>>> seen emails from AF mailing lists that Simon is no longer with >>>>>>>>>>> them. I am >>>>>>>>>>> not a member of AF so do not get those emails, can anyone >>>>>>>>>>> confirm/deny? If >>>>>>>>>>> this is true, I wonder how this might affect them… as I understand >>>>>>>>>>> he is >>>>>>>>>>> (or was) the driving force behind it. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> -Daniel >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> _______________________________________________ >>>>>>>>>>> Members mailing list >>>>>>>>>>> memb...@wispa.org >>>>>>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> _______________________________________________ >>>>>>>>>> Members mailing list >>>>>>>>>> memb...@wispa.org >>>>>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>>>>> >>>>>>>>>> >>>>>>>>> _______________________________________________ >>>>>>>>> Members mailing list >>>>>>>>> memb...@wispa.org >>>>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> Members mailing list >>>>>>>> memb...@wispa.org >>>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>>> >>>>>>>> >>>>>>> _______________________________________________ >>>>>>> Members mailing list >>>>>>> memb...@wispa.org >>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Darin Steffl >>>>>> Minnesota WiFi >>>>>> www.mnwifi.com >>>>>> 507-634-WiFi >>>>>> <http://www.facebook.com/minnesotawifi> Like us on Facebook >>>>>> <http://www.facebook.com/minnesotawifi> >>>>>> >>>>>> _______________________________________________ >>>>>> Members mailing list >>>>>> memb...@wispa.org >>>>>> http://lists..wispa.org/mailman/listinfo/members >>>>>> <http://lists.wispa.org/mailman/listinfo/members> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Members mailing list >>>>>> memb...@wispa.org >>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>> >>>>>> >>>>> >>>>> _______________________________________________ >>>>> Members mailing list >>>>> memb...@wispa.org >>>>> http://lists.wispa.org/mailman/listinfo/members >>>>> >>>>> >>>> >>>> _______________________________________________ >>>> Members mailing list >>>> memb...@wispa.org >>>> http://lists.wispa.org/mailman/listinfo/members >>>> >>>> ------------------------------ >>> >>> _______________________________________________ >>> Members mailing list >>> memb...@wispa.org >>> http://lists.wispa.org/mailman/listinfo/members >>> >>> >> >> >> -- >> If you only see yourself as part of the team but you don't see your team >> as part of yourself you have already failed as part of the team. >> >> >
