Hi Ray, Thanks for listening.
So if one thing is guaranteed it's that someone is going to unplug the cables that are attached to the POE. either a tech friend will be over to "help" them with their router, their kid will unplug it or they will just decide to unplug the cables for XYZ reason. it's guaranteed to happen. With the old POE there was only one way to screw it up...unplug the cable from the radio outside. usually they think they are smart and they plug the radio cable directly into their router. sometimes they just leave it all unplugged. But when we try to help them put it back together correctly here's how the conversation goes: agent: do you see the 3" flat black cable? client: yes agent: ok good, that goes into your computer or your router WAN port, just like it says on the sticker. client: ok got it plugged in agent: now take the cable coming from the outside, that goes into the port that says "to radio" (we also usually tape the ethernet cable to the ferrite bead with electrical tape so that they have to physically remove the tape to remove the cable) client: ok that's plugged in. agent: great now also make sure that the electrical plug is securely plugged into a wall outlet and that there is a red light on the plug. client: there's a red light and the internet is working again. thanks! 4 easy steps to success! with the new POE there are multiple ways to screw it up. when they unplug everything the labels to put it back are "Gigabit ethernet" and "gigabit ethernet+power". so which one is supposed to go where? well power seems "better", maybe that goes into my computer...nope wrong. but even better labeling won't help a whole lot because once they unplug the cables they usually toss them or do god knows what with them. so here's the support call: agent: do you see the 3" flat black cable? client: i have no idea what you're talking about. i have this weird brick that my 3 month old son is playing with. agent: ok you have the other style adapter. do you see the cable coming from the outside radio? plug that into "gigabit ethernet+power". client: i don't see where that port is. agent: ok, flip the brick over and squint really hard, do you see the faint lettering on the brick. client: maybe, let me grab my glasses. ok i think i see it...click. agent: great, now do you see the cable that goes to the back of your router. client: um yeah on the back of this link-see thing there's 5 or 6 wires. agent: ok there should be a port labeled internet. client: nope i don't see that. agent: is there one labeled WAN? client: yeah agent: ok the cable plugged into the WAN port of your router that goes into the "Gigabit ethernet" port on the brick. client: oh geeze, let me find my glasses again. agent: it's the only other port on the brick. client: ok got it. agent: great, now make sure the power cable is plugged into the wall outlet. client: yeah it's plugged into the wall. agent: ok now that it's all back together does the internet work. client: nope, can you just send someone? i'm tired of all this plugging and unplugging. agent: well, lets just check the cables one more time. "Gigabit ethernet" goes to WAN port on router, "gigabit ethernet+power" goes to the cable going outside to the radio. client: yes that's how i have it. please just send someone. agent: is the power cord plugged into the wall outlet. client: yes agent: is the other end of the power cable plugged into the brick? client: well, um no, no it isn't. you never said to do that! agent: ok well plug that into the brick. does the internet work now? client: yeah i guess, why are all the cables so confusing? i have wireless service, why do you have so many damn wires? catch my drift? labeling would help a bit but honestly there's 6 points of failure on the new POE (2 ethernet ports and 2 sides to the power cable, plus the ethernet ports can be plugged in backward so really it's 6 things to check) the old POE has 3 points of failure. is the ethernet cable from the radio unplugged? is the wall wart unplugged? is the flat black cable unplugged? Thanks, Sean On Thu, Jun 25, 2015 at 12:48 PM, Ray Savich <[email protected] > wrote: > Check out the details at > http://community.cambiumnetworks.com/t5/PMP-450/Canopy-POE-end-of-life/m-p/41732 > > Ray > > > > Join the Conversation > > Cambium Networks Community Forum <http://community.cambiumnetworks.com/> > > > > *From:* [email protected] [mailto:[email protected]] *On > Behalf Of *Sean Heskett > *Sent:* Thursday, June 25, 2015 10:38 AM > *To:* [email protected] > *Cc:* [email protected] > *Subject:* Re: [WISPA Members] Canopy POE end of life :-/ > > > > Thanks for the link josh. They normally cost ~$10 so the eBay price of > $24 is someone trying to make a buck on them before they are gone. Also > eventually eBay will run out too so that's not a long term solution. > > > > Come on cambium listen to your long time loyal customers! > > > > -Sean > > > > On Thursday, June 25, 2015, Josh Luthman <[email protected]> > wrote: > > > http://www.ebay.com/sch/i.html?_from=R40&_trksid=p2050601.m570.l1313.TR0.TRC0.H0.Xcanopy+power+supply.TRS0&_nkw=canopy+power+supply&_sacat=0 > > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Thu, Jun 25, 2015 at 11:24 AM, Sean Heskett <[email protected]> wrote: > > Dear Cambium, > > > > Why won't you let us buy the ACPSSW-13B POE if we still want to? > > > > It's very frustrating that we now have to change our install procedures > AND our tech support procedures. The new POE is also very cumbersome and > prone to clients plugging things in backwards etc. > > > > Can you either keep selling them or give us access to the manufacturer so > that we can still buy them? > > > > -Sean > > > > > _______________________________________________ > Members mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/members > > >
