What if the customer can't get online because of some virus or something on their Windows machine, is that downtime?
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Jul 13, 2015 at 10:05 AM, Mark Radabaugh <[email protected]> wrote: > This discussion is one of the things that worries me greatly with respect > to the FCC and the Open Internet rules. > > What is uptime? It’s not like there is a simple definition. I can’t > recall the last complete outage on our system that took every customer > down, yet at any given time I know for a fact that 0.4% of the customers > are down. Why? Who knows - turned off for vacation, weed whacker took > out the cable, power issues, etc. Am I supposed to count those? Does > one DNS server being down count even though there are 4 of them? If your > OS is too stupid to switch DNS servers (yes Windows, I’m referring to you) > when one isn’t responding and you can’t get to web pages then the Internet > is down for that customer - yet as far as the network is concerned it’s up. > > Mark > > Mark > > > On Jul 13, 2015, at 9:50 AM, Paul Stewart <[email protected]> wrote: > > Uptime calculations should be tied to your service objectives which would > answer your question J > > Great question – serveral different ways to answer it … > > *From:* Af [mailto:[email protected] <[email protected]>] *On > Behalf Of *Chuck McCown > *Sent:* Monday, July 13, 2015 9:12 AM > *To:* [email protected] > *Subject:* Re: [AFMUG] Uptime Calculation? > > 99.9 > > > *From:* Christopher Gray <[email protected]> > *Sent:* Sunday, July 12, 2015 10:14 PM > *To:* [email protected] > *Subject:* [AFMUG] Uptime Calculation? > > When figuring uptime, is a partial outage normally calculated differently > than a complete outage? > > For example, an outage affecting 10% of customers for 1 hour out of 100 > hours... is that typically considered 99% uptime (any outage is considered > a full loss) or 99.9% uptime (only a 10% loss, so only 10% downtime)? > > Thanks - Chris > > >
