We use a ticketing system and on our selves for when crap blows up and
takes an entire site down. We start the timer on the time stuff
broke and we have a 48hr window to bring it back to life or a credit
memo can be issued if customers request one.
We have to breathe a little to otherwise Chaos will ensue.
Josh loves chaos LOL
On 07/13/2015 09:07 AM, Josh Luthman wrote:
What if the customer can't get online because of some virus or
something on their Windows machine, is that downtime?
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Mon, Jul 13, 2015 at 10:05 AM, Mark Radabaugh <[email protected]
<mailto:[email protected]>> wrote:
This discussion is one of the things that worries me greatly with
respect to the FCC and the Open Internet rules.
What is uptime? It’s not like there is a simple definition. I
can’t recall the last complete outage on our system that took
every customer down, yet at any given time I know for a fact that
0.4% of the customers are down. Why? Who knows - turned off
for vacation, weed whacker took out the cable, power issues, etc.
Am I supposed to count those? Does one DNS server being down
count even though there are 4 of them? If your OS is too stupid
to switch DNS servers (yes Windows, I’m referring to you) when one
isn’t responding and you can’t get to web pages then the Internet
is down for that customer - yet as far as the network is concerned
it’s up.
Mark
Mark
On Jul 13, 2015, at 9:50 AM, Paul Stewart <[email protected]
<mailto:[email protected]>> wrote:
Uptime calculations should be tied to your service objectives
which would answer your questionJ
Great question – serveral different ways to answer it …
*From:*Af [mailto:[email protected]]*On Behalf Of*Chuck McCown
*Sent:*Monday, July 13, 2015 9:12 AM
*To:*[email protected] <mailto:[email protected]>
*Subject:*Re: [AFMUG] Uptime Calculation?
99.9
*From:*Christopher Gray <mailto:[email protected]>
*Sent:*Sunday, July 12, 2015 10:14 PM
*To:*[email protected] <mailto:[email protected]>
*Subject:*[AFMUG] Uptime Calculation?
When figuring uptime, is a partial outage normally calculated
differently than a complete outage?
For example, an outage affecting 10% of customers for 1 hour out
of 100 hours... is that typically considered 99% uptime (any
outage is considered a full loss) or 99.9% uptime (only a 10%
loss, so only 10% downtime)?
Thanks - Chris
