Actually, both… but I was referring to the actual product issue, resulting in the need for RMA.
The RMA process and forms are being reviewed also, and being worked by the right teams. (Different folks than are working on the product root cause… whew!) Matt From: Af [mailto:[email protected]] On Behalf Of Josh Luthman Sent: Wednesday, August 12, 2015 12:10 PM To: [email protected] Subject: Re: [AFMUG] New Cambium 450 SM's dying after a couple of days with "ADI communication error" The RMA or the ADI issue? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 12, 2015 at 1:07 PM, Matt Mangriotis <[email protected]<mailto:[email protected]>> wrote: We’re hard at work on this issue… lots of resources are digging into this as fast as possible to root cause. I will update when we learn more. Matt From: Af [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Josh Luthman Sent: Wednesday, August 12, 2015 11:55 AM To: [email protected]<mailto:[email protected]> Subject: Re: [AFMUG] New Cambium 450 SM's dying after a couple of days with "ADI communication error" I had to yell on the list to get an answer. At least they answered you without barking =( Josh Luthman Office: 937-552-2340<tel:937-552-2340> Direct: 937-552-2343<tel:937-552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 12, 2015 at 12:54 PM, Mark Radabaugh <[email protected]<mailto:[email protected]>> wrote: And don’t get me started on the asinine, dog slow RMA process…. Mark On Aug 12, 2015, at 12:47 PM, Josh Luthman <[email protected]<mailto:[email protected]>> wrote: Lot of those threads popping up, too. $400 for a radio and it can't even survive a few weeks??? Josh Luthman Office: 937-552-2340<tel:937-552-2340> Direct: 937-552-2343<tel:937-552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 12, 2015 at 12:43 PM, Mark Radabaugh <[email protected]<mailto:[email protected]>> wrote: Oh, how the mighty have fallen. People used to write articles about Motorola quality: http://www.qualitymag.com/articles/84187-motorola-a-tradition-of-quality 3 failed so far out of a 25 pack - no six Sigma here. Dear Cambium - what’s going on, and how many more of these can we expect to fall over dead? Not cool when it happens to the same new customer twice in 10 days. Makes us look like idiots. Mark
