Is this a recurrence of the melting epoxy problem of 2009 (or whatever
year it was)? With appropriate accommodations for changes in hardware?
bp
<part15sbs{at}gmail{dot}com>
On 8/12/2015 11:01 AM, Matt Mangriotis wrote:
Actually, both… but I was referring to the actual product issue,
resulting in the need for RMA.
The RMA process and forms are being reviewed also, and being worked by
the right teams. (Different folks than are working on the product root
cause… whew!)
Matt
*From:*Af [mailto:[email protected]] *On Behalf Of *Josh Luthman
*Sent:* Wednesday, August 12, 2015 12:10 PM
*To:* [email protected]
*Subject:* Re: [AFMUG] New Cambium 450 SM's dying after a couple of
days with "ADI communication error"
The RMA or the ADI issue?
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Wed, Aug 12, 2015 at 1:07 PM, Matt Mangriotis
<[email protected]
<mailto:[email protected]>> wrote:
We’re hard at work on this issue… lots of resources are digging
into this as fast as possible to root cause.
I will update when we learn more.
Matt
*From:*Af [mailto:[email protected]
<mailto:[email protected]>] *On Behalf Of *Josh Luthman
*Sent:* Wednesday, August 12, 2015 11:55 AM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: [AFMUG] New Cambium 450 SM's dying after a couple
of days with "ADI communication error"
I had to yell on the list to get an answer. At least they
answered you without barking =(
Josh Luthman
Office: 937-552-2340 <tel:937-552-2340>
Direct: 937-552-2343 <tel:937-552-2343>
1100 Wayne St
Suite 1337
Troy, OH 45373
On Wed, Aug 12, 2015 at 12:54 PM, Mark Radabaugh <[email protected]
<mailto:[email protected]>> wrote:
And don’t get me started on the asinine, dog slow RMA process….
Mark
On Aug 12, 2015, at 12:47 PM, Josh Luthman
<[email protected]
<mailto:[email protected]>> wrote:
Lot of those threads popping up, too. $400 for a radio
and it can't even survive a few weeks???
Josh Luthman
Office: 937-552-2340 <tel:937-552-2340>
Direct: 937-552-2343 <tel:937-552-2343>
1100 Wayne St
Suite 1337
Troy, OH 45373
On Wed, Aug 12, 2015 at 12:43 PM, Mark Radabaugh
<[email protected] <mailto:[email protected]>> wrote:
Oh, how the mighty have fallen. People used to
write articles about Motorola quality:
http://www.qualitymag.com/articles/84187-motorola-a-tradition-of-quality
3 failed so far out of a 25 pack - no six Sigma here.
Dear Cambium - what’s going on, and how many more of
these can we expect to fall over dead?
Not cool when it happens to the same new customer
twice in 10 days. Makes us look like idiots.
Mark
