I got to tech support and they sent me a link. Here is what’s funny, it’s off their main website, they just hide the links.
Rory From: Af [mailto:[email protected]] On Behalf Of Ryan Ray Sent: Thursday, August 13, 2015 9:22 PM To: [email protected] Subject: Re: [AFMUG] another great day with toughswitches HP pulled a Cisco and decided that firmware updates are only for those who pay for service contracts. Honestly I don't know why some manufactures do this. You really want your crappy old hardware out there with a ton of exploits because someone isn't going to pay your yearly extortion fee? Blech On Thu, Aug 13, 2015 at 3:57 PM, Rory Conaway <[email protected]<mailto:[email protected]>> wrote: Got a TS-8 that is causing errors on the port. We go to drop in an HP switch and try to upgrade firmware, and somebody at HP made the brilliant decision to pull all firmware from their site, move it to another site, and bury it in a call tech support to find firmware process. I’ve now had to sit through a useless chat session, 2 tech support phone numbers, multiple phone menus, and I’m still working on it. WTF is wrong with these companies? Do they think the harder it is to get firmware, the more apt I am to buy their product again? Ok, my rant is done. If I wasn’t so ticked at HP, I’d be ranting on the POS TS-8 I want a refund or exchange for. Rory Conaway • Triad Wireless • CEO 4226 S. 37th Street • Phoenix • AZ 85040 602-426-0542<tel:602-426-0542> [email protected]<mailto:[email protected]> www.triadwireless.net<http://www.triadwireless.net/> “Experience is a hard teacher because she gives the test first, the lesson afterwards.” – Vern Law
