Does the 13.4.1 release fix the RADIUS bug that was allowing SMs to connect to the AP but not be assigned a VC? We ran into a showstopper bug with 13.3 where the SMs became inaccessible to our techs as soon as they connected to an AP, and the 13.4 release had the above problem, which was hitting several customers, and some kept having the problem even after the SM was rebooted, so we had to revert to 13.2 for stability.
I have been in communication with Cambium support for these issues, but it’s getting frustrating that each release which they want me to deploy because it MAY fix the random AP reboot problem comes with a brand-new bug which is equally annoying if not worse. It’s like a medicine ad on TV: Have you asked your doctor if Vunderpill is right for you? It may reduce the severity of flare-ups of heartburn. Possible side effects include jimmy leg, droopy face, thoughts of suicide, head explosions. From: Af [mailto:af-boun...@afmug.com] On Behalf Of Aaron Schneider Sent: Friday, September 04, 2015 3:43 PM To: af@afmug.com Subject: Re: [AFMUG] Canopy 13.4 Watchdog Reset Hi Everyone – Sorry I’ve been in hibernation for the past several months! If you’d like to try the test load regarding the watchdog issue, please reply to me offline (aa...@cambiumnetworks.com). We’re working to gather information about sites that seem more prone to this and find some common cause. I apologize for this problem, but we are working hard on it and, as Matt said, are looking to have an Open Beta of a 13.4.1 maintenance release soon. Regards, -Aaron From: Af [mailto:af-boun...@afmug.com] On Behalf Of Matt Mangriotis Sent: Friday, September 04, 2015 1:36 PM To: af@afmug.com Subject: Re: [AFMUG] Canopy 13.4 Watchdog Reset Yes, we’re working on a maintenance release, and we’ve been working to fix these watchdog resets. Also, yes, every support ticket, engineering.cgi capture, and feedback from you guys helps us to narrow down the issue that some of you are facing. As to ETA, I am not sure when we’ll have something, but I am hoping that we’ll at least have a beta for some folks to test before the end of next week. Thanks for sticking with us, and know that we’re focused on providing solutions to any issues that arise. Matt From: Af [mailto:af-boun...@afmug.com] On Behalf Of Ryan Ray Sent: Friday, September 04, 2015 12:45 PM To: af@afmug.com Subject: Re: [AFMUG] Canopy 13.4 Watchdog Reset Ditto. On Fri, Sep 4, 2015 at 10:44 AM, Eric Muehleisen <ericm...@gmail.com> wrote: +1 Same here. About 20 AP's and 300 SM's all on 13.4. No issues. On Fri, Sep 4, 2015 at 11:57 AM, Bill Prince <part15...@gmail.com> wrote: FWIW, we have 13.4 on everything now; FSK, PMP430, and PMP450. We're not seeing the watchdog resets. bp <part15sbs{at}gmail{dot}com> On 9/4/2015 9:55 AM, Sam Lambie wrote: Damn that sucks about it not being a fix. I too read the release notes too fast. FWIW, installing 13.4 has made for a bit more stable network on our 450's. On Fri, Sep 4, 2015 at 10:44 AM, Brian Sullivan <installe...@foxvalley.net> wrote: I probably read the Release Notes too fast and assumed that it was a fix. I just re-read them and I only see what you do. So it appears that there was no 'bug fix' for this issue. In the Cambium forum, Matt M noted that there may be a Maintenance release to address this. He did not state an ETA. I would assume that us submitting support tickets <shudder> would help them get closer to squashing the bug. On 9/4/2015 10:57 AM, Ken Hohhof wrote: Brian, is it your understanding that 13.4 was supposed to cure or help the watchdog resets? I don't see anything in the release notes other than the log entry for user initiated resets. I wish I could detect a pattern or cause-effect relationship which APs exhibit this and which rarely or never do. -----Original Message----- From: Brian Sullivan Sent: Friday, September 04, 2015 10:47 AM To: af@afmug.com Subject: Re: [AFMUG] Canopy 13.4 Watchdog Reset For us, we rolled back the affected AP's to 13.2 and they are back to their normal routine (once in a while reboots). I replaced one of them and brought back here to test. I'll know more after we collect graph data and submit a ticket with Cambium. On 9/4/2015 9:05 AM, Ken Hohhof wrote: So what's the current status on this? Is it better to upgrade to 13.4, or stay on 13.2? And do you have to upgrade both APs and SMs? And was 13.4 supposed to fix a watchdog reset problem? Or just create a different event log entry for user initiated reboots? Watchdog resets are a big problem, it used to be just gamers and VoIP users, but now everyone bitches if their video stream buffers. Or their smartphone switches to using mobile data, or their webcam has gaps. And it's worse with DFS or LBT. -----Original Message----- From: Mark Radabaugh Sent: Friday, August 28, 2015 9:54 PM To: af@afmug.com Subject: Re: [AFMUG] Canopy 13.4 Watchdog Reset We have been seeing this across 200+ AP's It's getting truly annoying. Cambium tech support has helpful suggestions like'just put them in free run'. Um.... Thanks for the help, but no. Mark Radabaugh Amplex 27800 Lemoyne, Ste F Millbury, OH 43447 419-261-5996 On Aug 28, 2015, at 4:56 PM, Brian Sullivan <installe...@foxvalley.net> wrote: Last week we rolled out 13.4 to 450 AP's after testing in-house for a while. While running 13.2 we would see an AP here or there reboot on occasion by itself. The only message in the Event Log mentions Watchdog Reset. This is one of the bugs that Cambium noted was fixed in the 13.4 release notes. Since we upgraded the network to 13.4 we are now seeing at least 4 AP's out there rebooting several times per day. On one of these AP's we are also seeing SM's (all 17 registered) reboot along with the AP. The site has UPS backup so I know it's not a power grid problem. I am planning to roll the affected AP's back to 13.2 this evening. Anyone else having Watchdog issues with the 13.4 release? ******System Startup****** System Reset Exception -- Watchdog Reset Software Version : CANOPY 13.4 AP-DES Board Type : P12 Device Setting : 5.7GHz MIMO OFDM - Access Point - 0a-00-3e-a0-08-e5 - 5760.0 MHz - 20.0 MHz - 1/16 - CC 85 - 2.5 ms FPGA Version : 040715 FPGA Features : DES, Sched, US/ETSI; 08/28/2015 : 14:11:42 CST : :Time Set 08/28/2015 : 14:11:58 CST : Acquired sync pulse from Power Port. -- -- Sam Lambie Taosnet Wireless Tech. 575-758-7598 Office www.Taosnet.com <http://www.newmex.com>
