It'll improve the tech's ticket completion counts too! Well, unless they don't actually close them.
;-) ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com ----- Original Message ----- From: "Brian Sullivan" <[email protected]> To: [email protected] Sent: Thursday, October 1, 2015 11:30:13 AM Subject: Re: [AFMUG] Cambium RMA Form Broke again? I heard that if you don't get something back within 20 or so minutes to re-submit the ticket. And if they stop working on your ticket and you haven't heard anything, re-submit a new ticket explaining the same issue. On 10/1/2015 9:40 AM, [email protected] wrote: Unfortunately it takes about a week for them to get back to you. It seems like we get their response a day after we've found a workaround. On Thu, Oct 1, 2015 at 10:37 AM, Nate Burke < [email protected] > wrote: <blockquote> I submitted some EPMP RMA's 2 days ago and haven't heard anything yet. If the form was broke I'll re-submit, but If they are still in processing I can wait. Any way to find out if they made it through? I'm not sure if it's supposed to, but I did NOT receive an acknowledgement email after I filled out the form. Nate </blockquote>
