But just think how many more customers you would have if you didn't insist on being paid!
On Wed, Nov 11, 2015 at 12:56 PM, Josh Luthman <[email protected]> wrote: > Amplex is going to go out of business because it expects to be paid. I > would love to get in a yelling match with her. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Wed, Nov 11, 2015 at 1:30 PM, Mark Radabaugh <[email protected]> wrote: > >> Just the usual crap: >> >> >> rcarlin <https://amplexinternet.slack.com/team/rcarlin> *[*8:14 PM >> <https://amplexinternet.slack.com/archives/csr/p1447204466000075>*]* Heads >> up: [redacted] wife called in tonight VERY upset about her service being >> closed. She was going to make a payment and I informed her that the service >> was closed and we had picked up the equipment. She then complained for >> about 8 minutes to me about how horrible we are and that I couldn't do >> anything for her, so she would call in the morning. >> Be prepared to receive an earful because I don't think she is finished. >> <https://amplexinternet.slack.com/team/tima> >> tima <https://amplexinternet.slack.com/team/tima> *[*8:16 PM >> <https://amplexinternet.slack.com/archives/csr/p1447204615000076>*]* Was >> he a non pay? >> <https://amplexinternet.slack.com/team/rcarlin> >> rcarlin <https://amplexinternet.slack.com/team/rcarlin> *[*8:17 PM >> <https://amplexinternet.slack.com/archives/csr/p1447204636000077>*]* yup >> >> *rcarlin <https://amplexinternet.slack.com/team/rcarlin>**[8:17 PM]*She >> was furious that we would pick up the equipment after such a short time. >> <https://amplexinternet.slack.com/team/tima> >> tima <https://amplexinternet.slack.com/team/tima> *[*8:20 PM >> <https://amplexinternet.slack.com/archives/csr/p1447204835000079>*]* Her >> last payment was 9-18 >> <https://amplexinternet.slack.com/team/rcarlin> >> rcarlin <https://amplexinternet.slack.com/team/rcarlin> *[*8:21 PM >> <https://amplexinternet.slack.com/archives/csr/p1447204878000080>*]* Oh >> and that we would turn off her service over $60 >> >> *rcarlin <https://amplexinternet.slack.com/team/rcarlin>**[8:21 PM]*"That >> isn't a business that I want to deal with" >> <https://amplexinternet.slack.com/team/tima> >> tima <https://amplexinternet.slack.com/team/tima> *[*8:21 PM >> <https://amplexinternet.slack.com/archives/csr/p1447204907000082>*]* We >> said we would be out 10/30 to pickup and we waited till 11/10 haha >> <https://amplexinternet.slack.com/team/rcarlin> >> rcarlin <https://amplexinternet.slack.com/team/rcarlin> *[*8:22 PM >> <https://amplexinternet.slack.com/archives/csr/p1447204928000083>*]* Yeah, >> she "never got that message" >> >> *rcarlin <https://amplexinternet.slack.com/team/rcarlin>**[8:22 PM]*And >> was pissed about that also >> <https://amplexinternet.slack.com/team/tima> >> tima <https://amplexinternet.slack.com/team/tima> *[*8:22 PM >> <https://amplexinternet.slack.com/archives/csr/p1447204948000085>*]* The >> businesses she wants to deal with are likely few and far between due to all >> those bankruptcies due to no revenue being collected... >> <https://amplexinternet.slack.com/team/rcarlin> >> rcarlin <https://amplexinternet.slack.com/team/rcarlin> *[*8:23 PM >> <https://amplexinternet.slack.com/archives/csr/p1447204987000086>*]* Oh >> no, she insured me that I would be out of a job after Amplex goes out of >> business for disconnecting services like that >> >> *rcarlin <https://amplexinternet.slack.com/team/rcarlin>**[8:26 PM]*"It >> wasn't even 2 months behind. Every other company is fine if I'm 2 or even 3 >> months behind!" >> >> *rcarlin <https://amplexinternet.slack.com/team/rcarlin>**[8:27 PM]*"You >> didn't even tell us about any of this!" We did leave a VM for you and sent >> emails about the past due amounts. "Oh, so someone is a month past due and >> you harass them with calls and emails?! That is ridiculous!” >> >> >> >> On Nov 11, 2015, at 1:22 PM, Lewis Bergman <[email protected]> >> wrote: >> >> We averaged one ACH bounce a year. I don't remember the percentage but I >> know we were getting $40k or so auto pay. It just wasn't a big enough deal >> not to use. I only had one repeat dishonest piece of crap that would watch >> for new installers and give another false name to get service under and he >> wasn't an ACH. >> >> On Wed, Nov 11, 2015, 11:27 AM Mark Radabaugh <[email protected]> wrote: >> >>> A few customers discovered that game. After they pull that once or >>> twice we flag the account and refuse any further ACH payments. It’s a >>> minor nuisance at this point. >>> >>> Mark >>> >>> >>> On Nov 11, 2015, at 11:52 AM, Adam Moffett <[email protected]> wrote: >>> >>> The people who are cheating you as you describe below already have bad >>> credit and sending them to collections or not won't make any difference. >>> >>> Where you'll get paid is when you're dealing with young people who made >>> errors in judgement and now are trying to buy a car or a house and realize >>> they can't until they pay off old debts. >>> >>> I can't think of any "slanderous hate speech" incidents related to >>> collections, except maybe one. >>> >>> >>> On 11/11/2015 11:41 AM, Jeremy wrote: >>> >>> I originally loved ACH, for the cost savings. Now I have realized that >>> it is the only way that a customer can defraud us with our current billing >>> method. They login and run an ACH on a delinquent account, get it turned >>> back on automagically, and then it bounces, we add a fee, they repeat the >>> process, we turn it off, add another fee, rinse, lather, repeat. Finally >>> we give up and go get the equipment and now we're out like $250. Being a >>> prepaid service we usually shut them off after 20 days and so that would be >>> the most that anyone could possibly hit us for (20 days of service). With >>> checks they can bounce the install and then play the re-activation game for >>> two months before we get frustrated and pull out. >>> >>> We have yet to start sending customers to collections. For those of you >>> that are, how does it work out? Are the reclamation of these minor amounts >>> worth the slanderous hate speech that is sure to come from that customer >>> for life after you hit their credit? We have been eating the cost, cutting >>> ties, and moving on. >>> >>> As far as how we push them toward ACH, I simply explain how bad bill pay >>> sucks. It is like sending cash in the mail and it goes through a third >>> party. If they are late mailing it then service gets shut off, and late >>> fees get added. I also tell them that credit cards cost us more to process >>> than checks. I basically just tell them that we prefer ACH, but we will >>> take anything. I regularly question whether ACH is a good idea or not. We >>> have more problem customers on ACH than any other payment method. >>> >>> On Wed, Nov 11, 2015 at 8:41 AM, Ken Hohhof <[email protected]> wrote: >>> >>>> Our bank wants a $25/mo minimum fee for us to process ACH payments, so >>>> we don’t accept ACH. The per transaction fee is not bad, but the minimum >>>> is a problem. >>>> >>>> *From:* Justin Wilson - MTIN <[email protected]> >>>> *Sent:* Wednesday, November 11, 2015 9:29 AM >>>> *To:* [email protected] >>>> *Subject:* Re: [AFMUG] Steer customers to ACH (vs CC)? >>>> >>>> Give them a discount. Much of it depends on the bank. We had folks who >>>> absolutely hated ACH because their bank would charge an overdraft if the >>>> ACH failed. They like the CC, even if it was a debit card, because if the >>>> money wasn’t there it just declines it. No $30 fee or whatever. But, it >>>> depends on the bank. This is what wasn’t attractive to us was banks treated >>>> it different. Credit card either runs or it doesn’t. ACH typically is not >>>> as smooth for a variety of reasons. >>>> >>>> Justin Wilson >>>> <[email protected]>[email protected] >>>> >>>> --- >>>> http://www.mtin.net >>>> <http://t.sidekickopen27.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs3N1JKKW1p8b7-63BmqTW64k9XR56dWxNf8vBN2802?si=5679648505069568%CF%80=E0BF5AA5-EFD6-40A2-B53F-749AC8A25C0A&t=http%3A%2F%2Fwww%2Emtin%2Enet> >>>> Owner/CEO >>>> xISP Solutions- Consulting – Data Centers - Bandwidth >>>> >>>> >>>> <http://t.sidekickopen27.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs3N1JKKW1p8b7-63BmqTW64k9XR56dWxNf8vBN2802?si=5679648505069568%CF%80=E0BF5AA5-EFD6-40A2-B53F-749AC8A25C0A&t=http%3A%2F%2Fwww%2Emidwest%2Dix%2Ecom> >>>> http://www.midwest-ix.com COO/Chairman >>>> Internet Exchange - Peering - Distributed Fabric >>>> >>>> >>>> On Nov 11, 2015, at 10:21 AM, Christopher Gray < >>>> [email protected]> wrote: >>>> >>>> For the people who accept both ACH and CC payments, do you do anything >>>> to promote the use of ACH (to reduce your costs)? >>>> >>>> Thanks - Chris >>>> >>>> >>>> >>> >>> >> >
