Amplex is going to go out of business because it expects to be paid. I would love to get in a yelling match with her.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Nov 11, 2015 at 1:30 PM, Mark Radabaugh <[email protected]> wrote: > Just the usual crap: > > > rcarlin <https://amplexinternet.slack.com/team/rcarlin> *[*8:14 PM > <https://amplexinternet.slack.com/archives/csr/p1447204466000075>*]* Heads > up: [redacted] wife called in tonight VERY upset about her service being > closed. She was going to make a payment and I informed her that the service > was closed and we had picked up the equipment. She then complained for > about 8 minutes to me about how horrible we are and that I couldn't do > anything for her, so she would call in the morning. > Be prepared to receive an earful because I don't think she is finished. > <https://amplexinternet.slack.com/team/tima> > tima <https://amplexinternet.slack.com/team/tima> *[*8:16 PM > <https://amplexinternet.slack.com/archives/csr/p1447204615000076>*]* Was > he a non pay? > <https://amplexinternet.slack.com/team/rcarlin> > rcarlin <https://amplexinternet.slack.com/team/rcarlin> *[*8:17 PM > <https://amplexinternet.slack.com/archives/csr/p1447204636000077>*]* yup > > *rcarlin <https://amplexinternet.slack.com/team/rcarlin>**[8:17 PM]*She > was furious that we would pick up the equipment after such a short time. > <https://amplexinternet.slack.com/team/tima> > tima <https://amplexinternet.slack.com/team/tima> *[*8:20 PM > <https://amplexinternet.slack.com/archives/csr/p1447204835000079>*]* Her > last payment was 9-18 > <https://amplexinternet.slack.com/team/rcarlin> > rcarlin <https://amplexinternet.slack.com/team/rcarlin> *[*8:21 PM > <https://amplexinternet.slack.com/archives/csr/p1447204878000080>*]* Oh > and that we would turn off her service over $60 > > *rcarlin <https://amplexinternet.slack.com/team/rcarlin>**[8:21 PM]*"That > isn't a business that I want to deal with" > <https://amplexinternet.slack.com/team/tima> > tima <https://amplexinternet.slack.com/team/tima> *[*8:21 PM > <https://amplexinternet.slack.com/archives/csr/p1447204907000082>*]* We > said we would be out 10/30 to pickup and we waited till 11/10 haha > <https://amplexinternet.slack.com/team/rcarlin> > rcarlin <https://amplexinternet.slack.com/team/rcarlin> *[*8:22 PM > <https://amplexinternet.slack.com/archives/csr/p1447204928000083>*]* Yeah, > she "never got that message" > > *rcarlin <https://amplexinternet.slack.com/team/rcarlin>**[8:22 PM]*And > was pissed about that also > <https://amplexinternet.slack.com/team/tima> > tima <https://amplexinternet.slack.com/team/tima> *[*8:22 PM > <https://amplexinternet.slack.com/archives/csr/p1447204948000085>*]* The > businesses she wants to deal with are likely few and far between due to all > those bankruptcies due to no revenue being collected... > <https://amplexinternet.slack.com/team/rcarlin> > rcarlin <https://amplexinternet.slack.com/team/rcarlin> *[*8:23 PM > <https://amplexinternet.slack.com/archives/csr/p1447204987000086>*]* Oh > no, she insured me that I would be out of a job after Amplex goes out of > business for disconnecting services like that > > *rcarlin <https://amplexinternet.slack.com/team/rcarlin>**[8:26 PM]*"It > wasn't even 2 months behind. Every other company is fine if I'm 2 or even 3 > months behind!" > > *rcarlin <https://amplexinternet.slack.com/team/rcarlin>**[8:27 PM]*"You > didn't even tell us about any of this!" We did leave a VM for you and sent > emails about the past due amounts. "Oh, so someone is a month past due and > you harass them with calls and emails?! That is ridiculous!” > > > > On Nov 11, 2015, at 1:22 PM, Lewis Bergman <[email protected]> > wrote: > > We averaged one ACH bounce a year. I don't remember the percentage but I > know we were getting $40k or so auto pay. It just wasn't a big enough deal > not to use. I only had one repeat dishonest piece of crap that would watch > for new installers and give another false name to get service under and he > wasn't an ACH. > > On Wed, Nov 11, 2015, 11:27 AM Mark Radabaugh <[email protected]> wrote: > >> A few customers discovered that game. After they pull that once or >> twice we flag the account and refuse any further ACH payments. It’s a >> minor nuisance at this point. >> >> Mark >> >> >> On Nov 11, 2015, at 11:52 AM, Adam Moffett <[email protected]> wrote: >> >> The people who are cheating you as you describe below already have bad >> credit and sending them to collections or not won't make any difference. >> >> Where you'll get paid is when you're dealing with young people who made >> errors in judgement and now are trying to buy a car or a house and realize >> they can't until they pay off old debts. >> >> I can't think of any "slanderous hate speech" incidents related to >> collections, except maybe one. >> >> >> On 11/11/2015 11:41 AM, Jeremy wrote: >> >> I originally loved ACH, for the cost savings. Now I have realized that >> it is the only way that a customer can defraud us with our current billing >> method. They login and run an ACH on a delinquent account, get it turned >> back on automagically, and then it bounces, we add a fee, they repeat the >> process, we turn it off, add another fee, rinse, lather, repeat. Finally >> we give up and go get the equipment and now we're out like $250. Being a >> prepaid service we usually shut them off after 20 days and so that would be >> the most that anyone could possibly hit us for (20 days of service). With >> checks they can bounce the install and then play the re-activation game for >> two months before we get frustrated and pull out. >> >> We have yet to start sending customers to collections. For those of you >> that are, how does it work out? Are the reclamation of these minor amounts >> worth the slanderous hate speech that is sure to come from that customer >> for life after you hit their credit? We have been eating the cost, cutting >> ties, and moving on. >> >> As far as how we push them toward ACH, I simply explain how bad bill pay >> sucks. It is like sending cash in the mail and it goes through a third >> party. If they are late mailing it then service gets shut off, and late >> fees get added. I also tell them that credit cards cost us more to process >> than checks. I basically just tell them that we prefer ACH, but we will >> take anything. I regularly question whether ACH is a good idea or not. We >> have more problem customers on ACH than any other payment method. >> >> On Wed, Nov 11, 2015 at 8:41 AM, Ken Hohhof <[email protected]> wrote: >> >>> Our bank wants a $25/mo minimum fee for us to process ACH payments, so >>> we don’t accept ACH. The per transaction fee is not bad, but the minimum >>> is a problem. >>> >>> *From:* Justin Wilson - MTIN <[email protected]> >>> *Sent:* Wednesday, November 11, 2015 9:29 AM >>> *To:* [email protected] >>> *Subject:* Re: [AFMUG] Steer customers to ACH (vs CC)? >>> >>> Give them a discount. Much of it depends on the bank. We had folks who >>> absolutely hated ACH because their bank would charge an overdraft if the >>> ACH failed. They like the CC, even if it was a debit card, because if the >>> money wasn’t there it just declines it. No $30 fee or whatever. But, it >>> depends on the bank. This is what wasn’t attractive to us was banks treated >>> it different. Credit card either runs or it doesn’t. ACH typically is not >>> as smooth for a variety of reasons. >>> >>> Justin Wilson >>> <[email protected]>[email protected] >>> >>> --- >>> http://www.mtin.net >>> <http://t.sidekickopen27.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs3N1JKKW1p8b7-63BmqTW64k9XR56dWxNf8vBN2802?si=5679648505069568%CF%80=E0BF5AA5-EFD6-40A2-B53F-749AC8A25C0A&t=http%3A%2F%2Fwww%2Emtin%2Enet> >>> Owner/CEO >>> xISP Solutions- Consulting – Data Centers - Bandwidth >>> >>> >>> <http://t.sidekickopen27.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs3N1JKKW1p8b7-63BmqTW64k9XR56dWxNf8vBN2802?si=5679648505069568%CF%80=E0BF5AA5-EFD6-40A2-B53F-749AC8A25C0A&t=http%3A%2F%2Fwww%2Emidwest%2Dix%2Ecom> >>> http://www.midwest-ix.com COO/Chairman >>> Internet Exchange - Peering - Distributed Fabric >>> >>> >>> On Nov 11, 2015, at 10:21 AM, Christopher Gray < >>> [email protected]> wrote: >>> >>> For the people who accept both ACH and CC payments, do you do anything >>> to promote the use of ACH (to reduce your costs)? >>> >>> Thanks - Chris >>> >>> >>> >> >> >
