Just the usual crap:
rcarlin <https://amplexinternet.slack.com/team/rcarlin> [8:14 PM <https://amplexinternet.slack.com/archives/csr/p1447204466000075>] Heads up: [redacted] wife called in tonight VERY upset about her service being closed. She was going to make a payment and I informed her that the service was closed and we had picked up the equipment. She then complained for about 8 minutes to me about how horrible we are and that I couldn't do anything for her, so she would call in the morning. Be prepared to receive an earful because I don't think she is finished. <https://amplexinternet.slack.com/team/tima> tima <https://amplexinternet.slack.com/team/tima> [8:16 PM <https://amplexinternet.slack.com/archives/csr/p1447204615000076>] Was he a non pay? <https://amplexinternet.slack.com/team/rcarlin> rcarlin <https://amplexinternet.slack.com/team/rcarlin> [8:17 PM <https://amplexinternet.slack.com/archives/csr/p1447204636000077>] yup rcarlin <https://amplexinternet.slack.com/team/rcarlin>[8:17 PM] She was furious that we would pick up the equipment after such a short time. <https://amplexinternet.slack.com/team/tima> tima <https://amplexinternet.slack.com/team/tima> [8:20 PM <https://amplexinternet.slack.com/archives/csr/p1447204835000079>] Her last payment was 9-18 <https://amplexinternet.slack.com/team/rcarlin> rcarlin <https://amplexinternet.slack.com/team/rcarlin> [8:21 PM <https://amplexinternet.slack.com/archives/csr/p1447204878000080>] Oh and that we would turn off her service over $60 rcarlin <https://amplexinternet.slack.com/team/rcarlin>[8:21 PM] "That isn't a business that I want to deal with" <https://amplexinternet.slack.com/team/tima> tima <https://amplexinternet.slack.com/team/tima> [8:21 PM <https://amplexinternet.slack.com/archives/csr/p1447204907000082>] We said we would be out 10/30 to pickup and we waited till 11/10 haha <https://amplexinternet.slack.com/team/rcarlin> rcarlin <https://amplexinternet.slack.com/team/rcarlin> [8:22 PM <https://amplexinternet.slack.com/archives/csr/p1447204928000083>] Yeah, she "never got that message" rcarlin <https://amplexinternet.slack.com/team/rcarlin>[8:22 PM] And was pissed about that also <https://amplexinternet.slack.com/team/tima> tima <https://amplexinternet.slack.com/team/tima> [8:22 PM <https://amplexinternet.slack.com/archives/csr/p1447204948000085>] The businesses she wants to deal with are likely few and far between due to all those bankruptcies due to no revenue being collected... <https://amplexinternet.slack.com/team/rcarlin> rcarlin <https://amplexinternet.slack.com/team/rcarlin> [8:23 PM <https://amplexinternet.slack.com/archives/csr/p1447204987000086>] Oh no, she insured me that I would be out of a job after Amplex goes out of business for disconnecting services like that rcarlin <https://amplexinternet.slack.com/team/rcarlin>[8:26 PM] "It wasn't even 2 months behind. Every other company is fine if I'm 2 or even 3 months behind!" rcarlin <https://amplexinternet.slack.com/team/rcarlin>[8:27 PM] "You didn't even tell us about any of this!" We did leave a VM for you and sent emails about the past due amounts. "Oh, so someone is a month past due and you harass them with calls and emails?! That is ridiculous!” > On Nov 11, 2015, at 1:22 PM, Lewis Bergman <[email protected]> wrote: > > We averaged one ACH bounce a year. I don't remember the percentage but I know > we were getting $40k or so auto pay. It just wasn't a big enough deal not to > use. I only had one repeat dishonest piece of crap that would watch for new > installers and give another false name to get service under and he wasn't an > ACH. > > > On Wed, Nov 11, 2015, 11:27 AM Mark Radabaugh <[email protected] > <mailto:[email protected]>> wrote: > A few customers discovered that game. After they pull that once or twice we > flag the account and refuse any further ACH payments. It’s a minor nuisance > at this point. > > Mark > > >> On Nov 11, 2015, at 11:52 AM, Adam Moffett <[email protected] >> <mailto:[email protected]>> wrote: >> > >> The people who are cheating you as you describe below already have bad >> credit and sending them to collections or not won't make any difference. >> >> Where you'll get paid is when you're dealing with young people who made >> errors in judgement and now are trying to buy a car or a house and realize >> they can't until they pay off old debts. >> >> I can't think of any "slanderous hate speech" incidents related to >> collections, except maybe one. >> >> >> On 11/11/2015 11:41 AM, Jeremy wrote: > >>> I originally loved ACH, for the cost savings. Now I have realized that it >>> is the only way that a customer can defraud us with our current billing >>> method. They login and run an ACH on a delinquent account, get it turned >>> back on automagically, and then it bounces, we add a fee, they repeat the >>> process, we turn it off, add another fee, rinse, lather, repeat. Finally >>> we give up and go get the equipment and now we're out like $250. Being a >>> prepaid service we usually shut them off after 20 days and so that would be >>> the most that anyone could possibly hit us for (20 days of service). With >>> checks they can bounce the install and then play the re-activation game for >>> two months before we get frustrated and pull out. >>> >>> We have yet to start sending customers to collections. For those of you >>> that are, how does it work out? Are the reclamation of these minor amounts >>> worth the slanderous hate speech that is sure to come from that customer >>> for life after you hit their credit? We have been eating the cost, cutting >>> ties, and moving on. >>> >>> As far as how we push them toward ACH, I simply explain how bad bill pay >>> sucks. It is like sending cash in the mail and it goes through a third >>> party. If they are late mailing it then service gets shut off, and late >>> fees get added. I also tell them that credit cards cost us more to process >>> than checks. I basically just tell them that we prefer ACH, but we will >>> take anything. I regularly question whether ACH is a good idea or not. We >>> have more problem customers on ACH than any other payment method. >>> >>> On Wed, Nov 11, 2015 at 8:41 AM, Ken Hohhof <[email protected] >>> <mailto:[email protected]>> wrote: >>> Our bank wants a $25/mo minimum fee for us to process ACH payments, so we >>> don’t accept ACH. The per transaction fee is not bad, but the minimum is a >>> problem. >>> >>> From: Justin Wilson - MTIN <mailto:[email protected]> >>> Sent: Wednesday, November 11, 2015 9:29 AM >>> To: [email protected] <mailto:[email protected]> >>> Subject: Re: [AFMUG] Steer customers to ACH (vs CC)? >>> >>> Give them a discount. Much of it depends on the bank. We had folks who >>> absolutely hated ACH because their bank would charge an overdraft if the >>> ACH failed. They like the CC, even if it was a debit card, because if the >>> money wasn’t there it just declines it. No $30 fee or whatever. But, it >>> depends on the bank. This is what wasn’t attractive to us was banks treated >>> it different. Credit card either runs or it doesn’t. ACH typically is not >>> as smooth for a variety of reasons. >>> >>> Justin Wilson >>> <mailto:[email protected]>[email protected] <mailto:[email protected]> >>> >>> --- >>> http://www.mtin.net >>> <http://t.sidekickopen27.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs3N1JKKW1p8b7-63BmqTW64k9XR56dWxNf8vBN2802?si=5679648505069568%CF%80=E0BF5AA5-EFD6-40A2-B53F-749AC8A25C0A&t=http%3A%2F%2Fwww%2Emtin%2Enet> >>> Owner/CEO >>> xISP Solutions- Consulting – Data Centers - Bandwidth >>> >>> >>> <http://t.sidekickopen27.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs3N1JKKW1p8b7-63BmqTW64k9XR56dWxNf8vBN2802?si=5679648505069568%CF%80=E0BF5AA5-EFD6-40A2-B53F-749AC8A25C0A&t=http%3A%2F%2Fwww%2Emidwest%2Dix%2Ecom>http://www.midwest-ix.com >>> <http://www.midwest-ix.com/> COO/Chairman >>> Internet Exchange - Peering - Distributed Fabric >>> >>>> On Nov 11, 2015, at 10:21 AM, Christopher Gray <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> For the people who accept both ACH and CC payments, do you do anything to >>>> promote the use of ACH (to reduce your costs)? >>>> >>>> Thanks - Chris >>> >>> >>
