You know what a crummy job it is for the techs at netflix who have to deal with this type of stuff all day, you know there are suits demanding flawless solutions, "support" call center staff who dont know what IP blocks are fielding calls and injecting their monkeyf*^kery into the process and "engineers" who know all
On Tue, Jan 19, 2016 at 11:47 PM, Ken Hohhof <[email protected]> wrote: > Technology is not as smart and infallible as its smarty-pants inventors > like to think. This is why I am skeptical of self-driving cars. > > Reminds me of my summer job in college as a shipping clerk, I’m on the > phone with the long cord talking to a guy at HQ looking at the computer > screen telling me there are 3 widgets in the bin. And I’m telling him that > I’m looking in the bin and it’s empty. But he’s sure the computer is right > and I’m wrong. > > You are not fooling us, Sterling Jacobson, we know you are not in Utah, > United States of America. You are really in Europe or Asia or Africa > trying to watch Netflix shows blocked in your country by using a VPN or > proxy. We are too smart for you, “Sterling Jacobson”, or whatever your > real name is. > > > *From:* Eric Kuhnke <[email protected]> > *Sent:* Tuesday, January 19, 2016 10:13 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Great,now Netflix customers are calling ME for > blocked Netflix > > Netflix is dramatically less likely to blacklist your blocks (AND take > your correspondence seriously) if you announce your own IP space. From > Netflix's perspective, blocks that are also used by a datacenter/colo space > are more likely to contain VPN endpoints. > > I don't think they care about what the SWIP info shows. > > On Tue, Jan 19, 2016 at 6:49 PM, Sterling Jacobson <[email protected]> > wrote: > >> It may be that. >> >> >> >> I get my IPv4 from a data center. >> >> They are my upstream provider. >> >> The blocks are SWIPed to my company though. >> >> >> >> I had to submit information to Hulu, Vudu, ABC.com and a few others a >> year ago because suddenly they all had me on some unknown blacklist at the >> same time. >> >> >> >> All of those providers have now white-listed my blocks and I no longer >> have issues (except maybe Vudu, who were really hard to get that done). >> >> >> >> *From:* Af [mailto:[email protected]] *On Behalf Of *Ken Hohhof >> *Sent:* Tuesday, January 19, 2016 7:22 PM >> *To:* [email protected] >> *Subject:* Re: [AFMUG] Great, now Netflix customers are calling ME for >> blocked Netflix >> >> >> >> If you don’t have direct allocation from ARIN, where are your blocks >> from? That may be part of the story. >> >> >> >> *From:* Sterling Jacobson <[email protected]> >> >> *Sent:* Tuesday, January 19, 2016 7:56 PM >> >> *To:* [email protected] >> >> *Subject:* Re: [AFMUG] Great, now Netflix customers are calling ME for >> blocked Netflix >> >> >> >> Except that I’m not on VPN or proxy. >> >> >> >> So they have wrongly allocated or listed my blocks as proxy/VPN. >> >> >> >> Doesn’t that break net neutrality for me? >> >> Not that the FCC is going to do anything about it. >> >> >> >> I just got off the phone. They asked me to email them my ASN, upstream >> and details. >> >> >> >> Hopefully they pull their heads out and get this working. >> >> >> >> Not like I can request a IPv4 block directly from ARIN. >> >> I DID that and they denied saying they have no more. >> >> >> >> So I’m stuck without their help. >> >> >> >> *From:* Af [mailto:[email protected] <[email protected]>] *On >> Behalf Of *timothy steele >> *Sent:* Tuesday, January 19, 2016 6:48 PM >> *To:* [email protected] >> *Subject:* Re: [AFMUG] Great, now Netflix customers are calling ME for >> blocked Netflix >> >> >> >> Netflix is working on banning all proxy and most VPN users was on >> Engadget over a month ago there content providers are forcing them so when >> there telling you nothing they can do to help there telling the truth >> >> >> >> On Tue, Jan 19, 2016, 8:37 PM Josh Reynolds <[email protected]> wrote: >> >> Also reach out to Netflix on twitter, tell them you are a US ISP and your >> users are having issues watching content >> >> On Jan 19, 2016 7:25 PM, "Josh Luthman" <[email protected]> >> wrote: >> >> Try NANOG? >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Jan 19, 2016 8:23 PM, "Sterling Jacobson" <[email protected]> >> wrote: >> >> Anyone else start getting these calls today? >> >> My personal Netflix, on the same public IP block, seems to still work. >> >> But several of my customers are now calling in saying their Netflix is >> VPN, Proxy or using an Unblocker. >> >> Netflix is denying any sort of fix or solution for these customers, >> blaming it on the ISP. >> >> I'm sick of this crap. >> >> The customers don't care, they will just drop the ISP and get another, >> probably with IP blocks that aren't 'blacklisted' as VPN, or going through >> a datacenter. >> >> I had the same problem with Hulu, Vudu, ABC.com Disney.com and several >> others. >> >> Fortunately, all of those companies, except Vudu, fixed my problem by >> whitelisting my IPs. >> >> Vudu took a long time but I think I finally got a hold of the correct >> team of engineers and they fixed it. >> >> On the phone now with Netflix rep and one of her first questions was, >> "What is a public IP block?" >> >> :( >> >> > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
