Are you doing a double NAT at the customer's house, perhaps? I've found that any of our customers who have NAT in both their radio and router, their DirecTV box stupidly claims that it can't connect to wifi. What's really happening is that it CAN connect to wifi, but it can't get out because of the double NAT.
Chris Wright Network Administrator Velociter Wireless 209-838-1221 x115 -----Original Message----- From: Af [mailto:[email protected]] On Behalf Of Ken Hohhof Sent: Friday, February 12, 2016 9:10 PM To: [email protected] Subject: [AFMUG] Direct TV WiFi problems? I seem to be seeing a lot of customers who have our managed routers and a Direct TV receiver that seems to have WiFi issues, but all their other WiFi devices work fine. Does Direct TV have a problem with their WiFi? I'm not talking about video to other Genies around the house, but from the router (2.4 GHz) to the receiver. I usually see the router reporting a signal from the Direct TV box in the -25 to -35 range, I suspect people have them right next to each other, but they won't listen to me and use a cable. Could it be they are too close and the signal is too hot? I'm not sure if I should try turning down the transmit power on the Mikrotik, but that seems like it would invite problems with other devices like phones.
