Remember, every tech support call is a revenue opportunity.
From: Brian Sullivan Sent: Monday, April 18, 2016 5:05 PM To: [email protected] Subject: Re: [AFMUG] OT: What I deal with in customer service Problem solved for a few days! Win. On 4/18/2016 5:02 PM, That One Guy /sarcasm wrote: This is a call log from today, note this is a tier 1 customer, meaning theyre on something crummy like 900 and are maxed out at 3/1, this is our "up to" tier, "Julie and her son are using Netflix at the same time and experiencing buffering. I advised a bigger capacity router due to multiple devices and high demand. I also advised a powercycle as radio/router; radio had been up 6 months. It showed "bad" but signal was still going okay. Quoted her some prices of the routers on hand. She said she would come over and get a new router soon." Seriously, this is what the customers get told -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
