Sure... until a couple days later when they want their money back for the router that isn't going to fix the problem.
On Mon, Apr 18, 2016 at 5:17 PM, Ken Hohhof <[email protected]> wrote: > Remember, every tech support call is a revenue opportunity. > > > *From:* Brian Sullivan <[email protected]> > *Sent:* Monday, April 18, 2016 5:05 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] OT: What I deal with in customer service > > Problem solved for a few days! Win. > > On 4/18/2016 5:02 PM, That One Guy /sarcasm wrote: > > This is a call log from today, note this is a tier 1 customer, meaning > theyre on something crummy like 900 and are maxed out at 3/1, this is our > "up to" tier, > > > "Julie and her son are using Netflix at the same time and experiencing > buffering. I advised a bigger capacity router due to multiple devices and > high demand. I also advised a powercycle as radio/router; radio had been up > 6 months. It showed "bad" but signal was still going okay. Quoted her some > prices of the routers on hand. She said she would come over and get a new > router soon." > > > Seriously, this is what the customers get told > > -- > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. > > >
