That conversation pretty much outlines my fear every time I consider a new hire.
Best regards, Brandon Yuchasz GogebicRange.net www.gogebicrange.net <http://www.gogebicrange.net/> From: Af [mailto:[email protected]] On Behalf Of That One Guy /sarcasm Sent: Monday, April 18, 2016 7:58 PM To: [email protected] Subject: Re: [AFMUG] OT: What I deal with in customer service I think I would be hard pressed to find a wireless router that couldnt deliver an aggregate 3mb download to two devices in the average home around here. This is one thing that sucks about having our retail partner do our customer service, they want their 3% commission on that 40 dollar router thats marked up to 199 On Mon, Apr 18, 2016 at 7:32 PM, Mathew Howard <[email protected]> wrote: Sure... until a couple days later when they want their money back for the router that isn't going to fix the problem. On Mon, Apr 18, 2016 at 5:17 PM, Ken Hohhof <[email protected]> wrote: Remember, every tech support call is a revenue opportunity. From: Brian Sullivan <mailto:[email protected]> Sent: Monday, April 18, 2016 5:05 PM To: [email protected] Subject: Re: [AFMUG] OT: What I deal with in customer service Problem solved for a few days! Win. On 4/18/2016 5:02 PM, That One Guy /sarcasm wrote: This is a call log from today, note this is a tier 1 customer, meaning theyre on something crummy like 900 and are maxed out at 3/1, this is our "up to" tier, "Julie and her son are using Netflix at the same time and experiencing buffering. I advised a bigger capacity router due to multiple devices and high demand. I also advised a powercycle as radio/router; radio had been up 6 months. It showed "bad" but signal was still going okay. Quoted her some prices of the routers on hand. She said she would come over and get a new router soon." Seriously, this is what the customers get told -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
