I monitor all SM's directly (FSK,450 and EPMP). Makes it very easy to
see if they have changing signal levels, or when they dropped out. Like
if they slowly lose signal the entire month of May, then you know it's
trees. But if they just lost 20db one day, then it moved. If it just
dropped offline, then power supply. Also monitor the Sub Bandwidth,
when they say 'No internet for a 2 days' You can tell them 'Check with
your Kids, because someone has been streaming non stop'. Or the '2
days' really is only 2 hours, but they want you to think it's worse.
On 6/14/2016 9:25 AM, Brandon Yuchasz wrote:
Since I came from a FSK background and then started in on the 450
platform I am having a few issues troubleshooting customers on ePMP.
In FSK and 450 you can log into the AP pull up the Session Status tab
and then scroll through looking at the session counts,
re-registrations, power levels and even see the SMs that are idle. So
if you are looking up a customer that �hasn�t has internet since
Monday� and you see they went idle with only one session count and a
-62 at the time. You can assume the power supply got damaged in the
storm Monday afternoon. A little on the phone support and they verify
no green light. On the other hand now that the leaves are on the
trees and nice and thick we can scroll through the session counts and
find customers that have been up for 8 years that are now having
issues with the tree cover. 568 session counts in 24 hours. Yep best
put them in the schedule and get out at take a look.
So�. Where the heck do I find similar information in ePMP. I can�t
even find if a session is idle. I can find how many SMs have
registered to the AP but no specifics about which SM it was or if all
the extras are one SM , guys doing site surveys or a combo of both. So
how are you guys troubleshooting the ePMP platform? I feel blind using
this stuff.
Best regards,
Brandon Yuchasz
GogebicRange.net
www.gogebicrange.net <http://www.gogebicrange.net/>
