Just had a call from a customer that was off line was an ePMP I dreaded logging in to take a look because if its off line I am not going to see a thing. Luckily this was a router / user issue not our equipment.
Best regards, Brandon Yuchasz GogebicRange.net www.gogebicrange.net <http://www.gogebicrange.net/> From: Af [mailto:[email protected]] On Behalf Of George Skorup Sent: Tuesday, June 14, 2016 1:06 PM To: [email protected] Subject: Re: [AFMUG] Session Counts in ePMP All I want for Christmas is SM proxy access via AP like Canopy. ICC and proxy is a godsend. On 6/14/2016 11:03 AM, Brandon Yuchasz wrote: I am kind of combining the two conversations between you and Josh at this point but we have been using PRTG for monitoring but only at the AP and backhaul level. On a few rate cases I have added some SMs into it for a while but generally have not needed to. �I will have to look into some options along these lines for monitoring at the SM level. I know its sacrilegious to even say but we use QuickBooks for our billing and our oldest custom base is billed quarterly. Newer customers or those that chose to change over use ACH monthly and we just don�t have much need for a different billing system this takes very little time to manage and works well for us. � I am curious if they have any plans to add these statistics to the ePMP platform any Cambium team members lurking around this list care to comment? � Best regards, Brandon Yuchasz GogebicRange.net www.gogebicrange.net � From: Af [mailto:[email protected]] On Behalf Of Nate Burke Sent: Tuesday, June 14, 2016 10:31 AM To: [email protected] Subject: Re: [AFMUG] Session Counts in ePMP � I'm old school and still use MRTG with a bunch of custom scripting I wrote, but you can substitute in your favorite graphing platform.� I graph these parameters and they have worked well for us for a number of years.� We monitor every SM in the network. FSK - Traffic, RSSI, DBM, Associated to Which AP in Cluster 450- Traffic, DBM, SNR, V-H Ratio, Associated to Which AP in Cluster EPMP - Traffic, MCS, DBM, TX Power, Associated to Which AP in Cluster On 6/14/2016 10:18 AM, Brandon Yuchasz wrote: Nate, Can you go into a little more detail on how you monitor those SMs? I always get a kick out of the Saturday afternoon calls when they have not had internet for three days. I generally tell them I have put them in the schedule for Monday and it�s a shame they didn�t call sooner I was right by their house twice during the week. I know I should bite my tongue but sometimes I can�t help myself. �I think a lot of the time people say its hasn�t working in days thinking it will add some level of priority to it when in fact it just went off line a few minutes ago. � � Best regards, Brandon Yuchasz GogebicRange.net www.gogebicrange.net � From: Af [mailto:[email protected]] On Behalf Of Nate Burke Sent: Tuesday, June 14, 2016 10:00 AM To: [email protected] Subject: Re: [AFMUG] Session Counts in ePMP � I monitor all SM's directly (FSK,450 and EPMP).� Makes it very easy to see if they have changing signal levels, or when they dropped out.� Like if they slowly lose signal the entire month of May, then you know it's trees.� But if they just lost 20db one day, then it moved.� If it just dropped offline, then power supply.� Also monitor the Sub Bandwidth, when they say 'No internet for a 2 days'� You can tell them 'Check with your Kids, because someone has been streaming non stop'.� Or the '2 days' really is only 2 hours, but they want you to think it's worse. On 6/14/2016 9:25 AM, Brandon Yuchasz wrote: Since I came from a FSK background and then started in on the 450 platform I am having a few issues troubleshooting customers on ePMP. In FSK and 450 you can log into the AP pull up the Session Status tab and then scroll through looking at the session counts, re-registrations, power levels and even see the SMs that are idle. So if you are looking up a customer that �hasn�t has internet since Monday� and you see they went idle with only one session count and a� -62 at the time. You can assume the power supply got damaged in the storm Monday afternoon. A little on the phone support and they verify no green light.� On the other hand now that the leaves are on the trees and nice and thick we can scroll through the session counts and find customers that have been up for 8 years that are now having issues with the tree cover. 568 session counts in 24 hours. Yep best put them in the schedule and get out at take a look. � So�. Where the heck do I find similar information in ePMP. I can�t even find if a session is idle.� I can find how many SMs have registered to the AP but no specifics about which SM it was or if all the extras are one SM , guys doing site surveys or a combo of both. So how are you guys troubleshooting the ePMP platform? I feel blind using this stuff. � Best regards, Brandon Yuchasz GogebicRange.net www.gogebicrange.net <http://www.gogebicrange.net/> � � �
