How the hell do you not have their numbers tied to their accounts???
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Sep 8, 2016 at 10:08 AM, Ken Hohhof <[email protected]> wrote: > Earlier this year we enabled SMS messaging on our main business phone > number. We never announced anything, but people do send us texts, which > makes me wonder how many were dropping off the end of the earth previously. > We don't actually get a text message, it gets turned into an email to our > support address. > > Problem is, customers often don't include their name, all we have is their > cellphone number. Their expectation seems to be that we will text back and > forth with them. In reality we have to call them. But we can't > investigate the problem first unless we can correlate the cellphone number > to a customer account, and then when we call them, lots of people don't > actually answer their phones, they do everything by text message. > > How are people handling this? > >
