We text back and ask for the account information. On Thu, Sep 8, 2016 at 8:13 AM, Adam Moffett <[email protected]> wrote:
> Because they give a different number when they sign up. > > > ------ Original Message ------ > From: "Josh Luthman" <[email protected]> > To: "[email protected]" <[email protected]> > Sent: 9/8/2016 10:12:13 AM > Subject: Re: [AFMUG] customer support via text message > > > How the hell do you not have their numbers tied to their accounts??? > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, Sep 8, 2016 at 10:08 AM, Ken Hohhof <[email protected]> wrote: > >> Earlier this year we enabled SMS messaging on our main business phone >> number. We never announced anything, but people do send us texts, which >> makes me wonder how many were dropping off the end of the earth previously. >> We don't actually get a text message, it gets turned into an email to our >> support address. >> >> Problem is, customers often don't include their name, all we have is >> their cellphone number. Their expectation seems to be that we will text >> back and forth with them. In reality we have to call them. But we can't >> investigate the problem first unless we can correlate the cellphone number >> to a customer account, and then when we call them, lots of people don't >> actually answer their phones, they do everything by text message. >> >> How are people handling this? >> >> >
