Pardon my ignorance, but how do you do that? Are you saying you can set up an SMS auto reply?
We are handling the inbound SMS via our SIP trunk provider (VoIP Innovations). From: Jim Bouse [Brazos WiFi] Sent: Thursday, September 08, 2016 9:14 AM To: [email protected] Subject: Re: [AFMUG] customer support via text message Our aurireply for the SMS mailbox is: "Thanks for sending us a text. If you did not include your name and service address, please do so. We cannot assist you without that information." Jim Bouse Owner Brazos WiFi 979-985-5912 [email protected] -------- Original message -------- From: Ken Hohhof <[email protected]> Date: 9/8/16 9:08 AM (GMT-06:00) To: [email protected] Subject: [AFMUG] customer support via text message Earlier this year we enabled SMS messaging on our main business phone number. We never announced anything, but people do send us texts, which makes me wonder how many were dropping off the end of the earth previously. We don't actually get a text message, it gets turned into an email to our support address. Problem is, customers often don't include their name, all we have is their cellphone number. Their expectation seems to be that we will text back and forth with them. In reality we have to call them. But we can't investigate the problem first unless we can correlate the cellphone number to a customer account, and then when we call them, lots of people don't actually answer their phones, they do everything by text message. How are people handling this?
