Huh, they're based in Wenatchee... Cost of living is quite low in many of those agricultural towns in that area. Quincy, Wenatchee, Ellensburg, Othello, etc.
Salaries for first-tier phone support are probably not very high, but they don't need to be. http://ygtc.com/tech.html For those who follow datacenter news, East Wenatchee and Quincy are also two of the locations with the cheapest electricity in North America and some huge electricity-hungry facilities. On Thu, Sep 22, 2016 at 7:52 PM, Josh Reynolds <j...@kyneticwifi.com> wrote: > At SWS our 24x7 support and sales, based out of Washington state, cost > less than a third of that for a year. Was based on time on the phone per > month, not sub count. YGTC.com > > On Sep 22, 2016 8:57 PM, "That One Guy /sarcasm" < > thatoneguyst...@gmail.com> wrote: > >> last time i looked into this, for about 1k customers worth of calls it >> would cost about 22k a year for 24x7 answering in english with basic sales >> scripts and better than geek squad tech support, is this still a decent >> rule of thumb? >> >> >> On Thu, Sep 22, 2016 at 7:57 PM, Josh Luthman < >> j...@imaginenetworksllc.com> wrote: >> >>> Off list. >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> On Sep 22, 2016 8:53 PM, "Sterling Jacobson" <sterl...@avative.net> >>> wrote: >>> >>>> Ok, website or contact info? >>>> >>>> >>>> >>>> Anyone else? >>>> >>>> >>>> >>>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Josh Luthman >>>> *Sent:* Thursday, September 22, 2016 6:48 PM >>>> *To:* af@afmug.com >>>> *Subject:* Re: [AFMUG] Answering Service >>>> >>>> >>>> >>>> Both centers I use are in the US. Unfortunately one has a couple of >>>> thick accent speakers that I've asked not to take our calls. >>>> >>>> I've used the local one in Wapak since 2006 or something. >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 >>>> Direct: 937-552-2343 >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> >>>> >>>> On Sep 22, 2016 8:45 PM, "Sterling Jacobson" <sterl...@avative.net> >>>> wrote: >>>> >>>> Anyone using a good, local (American English speaking) answering >>>> service that does scripts and light sales? >>>> >>>> >> >> >> -- >> If you only see yourself as part of the team but you don't see your team >> as part of yourself you have already failed as part of the team. >> >