Maybe they misunderstood what a nuke and pave is? I hope they don't own a cement mixer.
On Wed, Nov 30, 2016 at 4:36 PM, Josh Luthman <[email protected]> wrote: > I don't know that's why I pay you guys!!! NOW FIX MY PRINTER AND YOUTUBE > MACHINE!!! > > > Josh Luthman > Office: 937-552-2340 <(937)%20552-2340> > Direct: 937-552-2343 <(937)%20552-2343> > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Wed, Nov 30, 2016 at 5:34 PM, Mathew Howard <[email protected]> > wrote: > >> No, that's just how it's supposed to be. How do you expect to get any >> internets if it isn't in the microwave? >> >> On Wed, Nov 30, 2016 at 4:32 PM, Josh Luthman < >> [email protected]> wrote: >> >>> If you put the power supply in the microwave does that increase the >>> signal for faster Internet? >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 <(937)%20552-2340> >>> Direct: 937-552-2343 <(937)%20552-2343> >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> On Wed, Nov 30, 2016 at 2:23 PM, That One Guy /sarcasm < >>> [email protected]> wrote: >>> >>>> I literally have to update support ticket in this manner regularly: >>>> >>>> "CS, this customers connection dropped RX substantially on the 19th, >>>> then on the 28th it went though a further decline >>>> >>>> STILL FOLLOW STANDARD SUPPORT >>>> >>>> it could just have been an uptime issue, and even if we upgrade his >>>> equipment our goal would be to get his service at least functional between >>>> today and the day we get there >>>> >>>> AFTER it is visually verified, while the customer is on the line that >>>> the equipment is correctly connected and appropriate lights are on and the >>>> correct color, please schedule an upgrade of his equipment" >>>> >>>> >>>> the worst part about it is that based on historical trends, the next >>>> CSR update will be "Scheduled upgrade with customer" >>>> >>>> When the tech gets back from the upgrade, he will report in his update >>>> "upon arrival, inspection showed the customer had their radio cable plugged >>>> directly into their laptop and the power supply was in the microwave" >>>> >>>> -- >>>> If you only see yourself as part of the team but you don't see your >>>> team as part of yourself you have already failed as part of the team. >>>> >>> >>> >> >
