Almost never will I let a field tech go in a house without a responsible person there. Too many liability issues. If I know the customer very well, I might agree to do it myself. Or to let a field tech leave a box of cable inside the shop door.
But as a general rule, no can do. If someone wants to meet the installer and agree on mounting location, then go pick up the kids at school or run an errand, that is OK since we normally mount the dish first and start wiring back toward the router. But it has to be a short errand, because the outdoor part doesn’t take very long. From: Af [mailto:[email protected]] On Behalf Of Jesse DuPont Sent: Tuesday, January 17, 2017 1:05 PM To: [email protected] Subject: Re: [AFMUG] "Do I have to be home?" Yeah, that's a no-no for us, too. If someone is going to be home, have to be at least 18. Jesse DuPont Network Architect email: [email protected] <mailto:[email protected]> Celerity Networks LLC Celerity Broadband LLC Like us! facebook.com/celeritynetworksllc Like us! facebook.com/celeritybroadband On 1/17/17 11:32 AM, That One Guy /sarcasm wrote: nope nope nope too much liability these folks that leave their kids home alone to meet strangers are out of their minds On Tue, Jan 17, 2017 at 11:59 AM, Jay Weekley <[email protected] <mailto:[email protected]> > wrote: They still have to access the inside of the home don't they? Jesse DuPont wrote: Sometime we will have an installer stop by when they are home, ahead of their scheduled install, to talk things through and reach consensus, then show up on install day and do the job without them home. *_Jesse DuPont_* Network Architect email: [email protected] <mailto:[email protected]> Celerity Networks LLC Celerity Broadband LLC Like us! facebook.com/celeritynetworksllc <http://facebook.com/celeritynetworksllc> Like us! facebook.com/celeritybroadband <http://facebook.com/celeritybroadband> On 1/17/17 8:30 AM, Chris Fabien wrote: I Agree its a silly question for a new service installation. We do occasionally schedule service calls without a customer being home if we are fairly certian it is an outside issue (antenna realign or swap radio etc). What bothers me is the customers who schedule something where we tell them they need to be home, and tech shows up and there's an 11 and 13 year old kid there alone. Our policy is always need to have someone 18+ and for a new install, the person ordering service has to be there. On Tue, Jan 17, 2017 at 10:16 AM, Bill Prince <[email protected] <mailto:[email protected]> <mailto:[email protected] <mailto:[email protected]> >> wrote: Actually, I think that a significant number of our subscribers akin our service to "satellite", as that's the term they use to refer to the thing on their roof. On your second point, I completely agree. bp <part15sbs{at}gmail{dot}com> On 1/17/2017 7:12 AM, Brian Webster wrote: Remember your service is wireless. The average consumer thinks that is something like cellular in their mind, to them it would be like you just shipping them a hotspot and it just works like cellular companies do. WISP infrastructure is still not completely understood as compared to cable or DSL even for many who have the service. I know a lot of people in telecommunications that don't understand WISP technology deployments. No virus found in this message. Checked by AVG - www.avg.com <http://www.avg.com> <http://www.avg.com/email-signature> Version: 2016.0.7996 / Virus Database: 4749/13787 - Release Date: 01/17/17 -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
