WISPMon
----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Christopher Gray" <[email protected]> To: [email protected] Sent: Wednesday, February 1, 2017 5:33:24 PM Subject: Re: [AFMUG] Providing Service at Different Rates / in Different Markets How do you keep track of speeds for your 477? On Wed, Feb 1, 2017 at 5:50 PM, Mathew Howard < [email protected] > wrote: We just have the same set of plans (with names, rather than speeds) with the same prices everywhere, and the speeds set differently depending on the area - so if you're in an area where we can cover you with ePMP 5ghz half a mile from our office, you'll get a vastly different speed than if you're out in the middle of nowhere where we can only cover you with 900mhz FSK from a tower with a grand total of 5 customers on it, but for billing purposes the plan is the same. The only way to find out what the actual speed is going to be in any given area is to ask us. On Wed, Feb 1, 2017 at 12:47 PM, Adam Moffett < [email protected] > wrote: <blockquote> The other way is to define different service options and say that not all options are available in all areas. If there's an option that's more money for less speed nobody will intentionally choose it, but you can tell them that's the option available in their area. This way happens to also work seamlessly with billing systems since you have to differentiate the rate options in the system that way anyhow. One problem you will not avoid no matter how you spell it out is that some people will draw their own conclusions about why you're charging them more than people in another area. I.E.: They'll say you're a greedy, evil person with selfish and petty reasons for discriminating against them. I don't have any faith in my fellow humans, so take that with a grain of salt. ------ Original Message ------ From: "Sterling Jacobson" < [email protected] > To: " [email protected] " < [email protected] > Sent: 2/1/2017 1:37:38 PM Subject: Re: [AFMUG] Providing Service at Different Rates / in Different Markets <blockquote> Ugh, that is difficult. If it were me, at the very least I would just make a pricing page online and spell it all out for each ‘area’. If you want to be more discreet you could just advertise the lowest priced rate/plan and say there are higher speed options to contact you. The fancy way would be for them to fill out a form and get an immediate response via email or online as to their rate plans per the area. From: Af [mailto: [email protected] ] On Behalf Of Christopher Gray Sent: Wednesday, February 1, 2017 11:28 AM To: [email protected] Subject: [AFMUG] Providing Service at Different Rates / in Different Markets How do others handle providing service in different markets at different rates? As I've expanded into different areas, I've found I need to charge significantly different rates and have to provide different speeds. I adjusted my website to say things like: "...up to" and "...starting at $...". It feels a bit misleading. I want to be clear without publishing every single service option. I'd like some suggestions for more appropriately treating the different areas. Perhaps entering a zipcode or town to see price options? Thank you - Chris </blockquote> </blockquote>
