If it looks suspect, take a picture, open a support case and request RMA.
On 4/21/2017 9:43 AM, David Coudron wrote:
We have received a bunch of new 3.5 GHz 450i APs. 5 of these were
integrated configurations, but one was connectorized. There is a
noticeable gap in the middle of the top where the faceplate seals to
the backing very similar to the pictures shared here, but it is not as
dramatic. It is difficult to determine if that is merely a cosmetic
anomaly or actually extends past the seal and will allow water into
the case. Based on the conversation here, we are likely going to
seal the entire seam around the unit the same way we do the
connectors, vinyl tape covered with Monkey tape. Anyone see any
issues with that?
We haven’t looked at the integrated ones yet, those are up next for
inspection.
Thanks,
*David Coudron*
[email protected]<mailto:[email protected]> |*Mobile:
*612-991-7474
*Advantenon, Inc.
*cid:[email protected]<http://www.linkedin.com/company/Advantenon>cid:[email protected]<http://www.twitter.com/Advantenon>cid:[email protected]<http://www.facebook.com/Advantenon>cid:[email protected]<http://blog.advantenon.com/>
[email protected]<mailto:[email protected]> |3500 Vicksburg Lane
N, Suite 315, Plymouth, MN
55447 |www.advantenon.com<http://www.advantenon.com/> |*Phone:*800-704-4720 |*Local:
*612-454-1545
*From:*Af [mailto:[email protected]] *On Behalf Of *Matt Hopkins
*Sent:* Thursday, April 20, 2017 3:05 PM
*To:* [email protected]
*Subject:* Re: [AFMUG] Cambium 450i
Yes.
Matt Hopkins
Network Administrator
503.687.1030
[email protected] <mailto:[email protected]>
onlinenw.com <http://onlinenw.com>
On 4/20/2017 12:09 PM, George Skorup wrote:
So just to be clear, you had a second radio like this that was new
and never deployed?
We've had our share of water intrusion issues with regular 450
APs. Cases where it was clearly a manufacturing/assembly issue,
Cambium has made it right regardless of warranty status.
On 4/20/2017 1:42 PM, Matt Hopkins wrote:
Cambium has reached out to me and are going to look into this
issue on their end. They are also making it right by us and
replacing both units. I have no reason to believe that this is
a widespread problem. We use a ton of Cambium equipment and
for the most part we are very happy with it's performance. I
simply wanted to help the community by spreading awareness of
a potential issue that is easy to spot before being deployed.
Thank you Matt and Chuck at Cambium for helping out.
Matt Hopkins
Network Administrator
503.687.1030
[email protected] <mailto:[email protected]>
onlinenw.com <http://onlinenw.com>
On 4/20/2017 8:14 AM, Chuck McCown wrote:
Yeah, well, that is why AFMUG exists...
*From:*Steve Jones
*Sent:*Thursday, April 20, 2017 9:05 AM
*To:*[email protected] <mailto:[email protected]>
*Subject:*Re: [AFMUG] Cambium 450i
I constantly bitch about cambium not being forthright
about a product flaw, but they do tend to ultimately make
things right, even on out of warranty products. i think it
may depend on the engineer involved though
On Thu, Apr 20, 2017 at 9:58 AM, Adam Moffett
<[email protected] <mailto:[email protected]>> wrote:
Do you guys think the intrusion is from a bad seal in
the housing, or is it coming in through the cables?
If the unit doesn't have a breather hole equalize air
pressure then it can suck water through the cable like
a straw.
------ Original Message ------
From: "Roland Houin" <[email protected]
<mailto:[email protected]>>
To: "afmug" <[email protected] <mailto:[email protected]>>
Sent: 4/20/2017 10:55:34 AM
Subject: Re: [AFMUG] Cambium 450i
we had a 450 fail due to water intrusion too.
it was in warranty,
at first they didn't want to cover under warranty,
(said we didn't weatherseal the connectors).
after a bit of complaining they did cover it.
Roland
> We too had a similar issue. 450AP full of water.
We took it apart and drained
it and let sit dry. The AP booted up just fine but
failed a few days later on
the bench. We got the same response. "Out of
warranty".
On Wed, Apr 19, 2017 at 6:33 PM, Matt Hopkins
<[email protected]
<mailto:[email protected]>> wrote:
We had one of many 450i up on a tower for a little
over a year and one day it
was just offline without any warning. We are
located in Northwestern Oregon so
we get plenty of rain. Upon investigation the
metal case of the radio was not
sealed all the way and water slowly seeped in. The
unit was full to the top
with water. By this time Cambium stated that it
was out of warranty and we were
burnt. I don't know how many of these units we
have in the air are affected.
This one is the only one that has died in such a
fashion so far. Prior to this
I wasn't really inspecting these for this issue
and would have thought nothing
of it. The seal must be farther inside, right?
Today I was unpacking one new in box and noticed
the very same issue, since now
I look for this. We only use the connectorized
version so I don't know if this
issue is contained or morewidespread. Just wanted
to throw out a heads up to
everyone to keep an eye out for this since I got
exactly nowhere with Cambium.
I am not trying to pick on Cambium, just bring a
recurring issue to light.
This is a pic of the fried one that was in service
for a year:
This is a pic of the brand new one I took out of
the box today next to one that
looks fine:
--
Matt Hopkins
Network Administrator
503.687.1030 <tel:%28503%29%20687-1030>
[email protected] <mailto:[email protected]>
onlinenw.com <http://onlinenw.com> <
