Oh yeah, the powercode ticket vs the email ticket formatting is night and day awful, why bother with an api if you cant actually tell what the heck is happening. ... and the api generated ticket cant be reassigned for the customer, though i believe thats a powercode issue... and given the "new" powercode, i dont see that getting fixed....simon... simon, where are you?
On Jul 10, 2017 10:27 PM, "Steve Jones" <[email protected]> wrote: Im not sure how they pay, but it looks alot like when we used to comission new sales, a new account for each call based on who answered the phone.... if thats tje case, comission calls, then why bother Ive seen multiple existing tickets restarted... bad juju on that. Anybody know if they actually look at existing tickets? Closing and resolving unresolved issues is bad business for me too. Im thinking its just a matter of getiing on the same page, but if others have had similar issues and found workarounds ... or walked away, please let me know. Serverplus was not my first choice for an outsourced it, so i may be jaded. On Jul 10, 2017 10:13 PM, "Steve Jones" <[email protected]> wrote: > Not impressed, a short time in, by any means. Serverplus guys, no offense, > i need info to make this work outside a retention response. I know luthman > uses them, but anyone else with powercode, please OT me so i can find out > whats broke on our side before i have the boss talk. >
