I also meant offlist, not OT On Jul 10, 2017 10:31 PM, "Steve Jones" <[email protected]> wrote:
> Oh yeah, the powercode ticket vs the email ticket formatting is night and > day awful, why bother with an api if you cant actually tell what the heck > is happening. ... and the api generated ticket cant be reassigned for the > customer, though i believe thats a powercode issue... and given the "new" > powercode, i dont see that getting fixed....simon... simon, where are you? > > On Jul 10, 2017 10:27 PM, "Steve Jones" <[email protected]> wrote: > > Im not sure how they pay, but it looks alot like when we used to comission > new sales, a new account for each call based on who answered the phone.... > if thats tje case, comission calls, then why bother > > Ive seen multiple existing tickets restarted... bad juju on that. > > > Anybody know if they actually look at existing tickets? > > Closing and resolving unresolved issues is bad business for me too. > > > Im thinking its just a matter of getiing on the same page, but if others > have had similar issues and found workarounds ... or walked away, please > let me know. > > Serverplus was not my first choice for an outsourced it, so i may be jaded. > > On Jul 10, 2017 10:13 PM, "Steve Jones" <[email protected]> wrote: > >> Not impressed, a short time in, by any means. Serverplus guys, no >> offense, i need info to make this work outside a retention response. I know >> luthman uses them, but anyone else with powercode, please OT me so i can >> find out whats broke on our side before i have the boss talk. >> > >
