I really don't follow much of your line of thinking here. Can you be more clear about what your trying to accomplish or what the problem is?
We use powercode and enjoy it. Are looking at server plus but haven't switched yet. On Jul 10, 2017 10:48 PM, "Steve Jones" <[email protected]> wrote: > I also meant offlist, not OT > > On Jul 10, 2017 10:31 PM, "Steve Jones" <[email protected]> wrote: > >> Oh yeah, the powercode ticket vs the email ticket formatting is night and >> day awful, why bother with an api if you cant actually tell what the heck >> is happening. ... and the api generated ticket cant be reassigned for the >> customer, though i believe thats a powercode issue... and given the "new" >> powercode, i dont see that getting fixed....simon... simon, where are you? >> >> On Jul 10, 2017 10:27 PM, "Steve Jones" <[email protected]> >> wrote: >> >> Im not sure how they pay, but it looks alot like when we used to >> comission new sales, a new account for each call based on who answered the >> phone.... if thats tje case, comission calls, then why bother >> >> Ive seen multiple existing tickets restarted... bad juju on that. >> >> >> Anybody know if they actually look at existing tickets? >> >> Closing and resolving unresolved issues is bad business for me too. >> >> >> Im thinking its just a matter of getiing on the same page, but if others >> have had similar issues and found workarounds ... or walked away, please >> let me know. >> >> Serverplus was not my first choice for an outsourced it, so i may be >> jaded. >> >> On Jul 10, 2017 10:13 PM, "Steve Jones" <[email protected]> >> wrote: >> >>> Not impressed, a short time in, by any means. Serverplus guys, no >>> offense, i need info to make this work outside a retention response. I know >>> luthman uses them, but anyone else with powercode, please OT me so i can >>> find out whats broke on our side before i have the boss talk. >>> >> >>
