Don't take my name in vain, Steve Jones!
On 7/10/2017 10:31 PM, Steve Jones wrote:
Oh yeah, the powercode ticket vs the email ticket formatting is night
and day awful, why bother with an api if you cant actually tell what
the heck is happening. ... and the api generated ticket cant be
reassigned for the customer, though i believe thats a powercode
issue... and given the "new" powercode, i dont see that getting
fixed....simon... simon, where are you?
On Jul 10, 2017 10:27 PM, "Steve Jones" <[email protected]
<mailto:[email protected]>> wrote:
Im not sure how they pay, but it looks alot like when we used to
comission new sales, a new account for each call based on who
answered the phone.... if thats tje case, comission calls, then
why bother
Ive seen multiple existing tickets restarted... bad juju on that.
Anybody know if they actually look at existing tickets?
Closing and resolving unresolved issues is bad business for me too.
Im thinking its just a matter of getiing on the same page, but if
others have had similar issues and found workarounds ... or walked
away, please let me know.
Serverplus was not my first choice for an outsourced it, so i may
be jaded.
On Jul 10, 2017 10:13 PM, "Steve Jones" <[email protected]
<mailto:[email protected]>> wrote:
Not impressed, a short time in, by any means. Serverplus guys,
no offense, i need info to make this work outside a retention
response. I know luthman uses them, but anyone else with
powercode, please OT me so i can find out whats broke on our
side before i have the boss talk.
--
Simon Westlake
Email: [email protected]
Phone: (702) 447-1247 US / (780) 900-1180 CA
---------------------------
Sonar Software Inc
The future of ISP billing and OSS
https://sonar.software
