Chuck, youre always testing and charting everything, how is it you dont have a database of every movie in every resolution for every device in your home down to the solar tie in battery reserve needed to watch willy wonka on an ipad at night 8 hours after the power grid went down
On Tue, Dec 5, 2017 at 12:25 PM, <[email protected]> wrote: > I find my apple TV to always have better quality than Roku and Tivo. > > *From:* Steve Jones > *Sent:* Tuesday, December 5, 2017 11:16 AM > *To:* [email protected] > *Subject:* [AFMUG] apple tv streaming at 4mbps > > We have a customer on our 6x2 plan. connection is sufficient. he > consistently gets 6x2 on speedtests. but when running his apple tv its only > pulling 4, but its a super clean 4, like a system controlled 4. > Is this a quality stream thing, where maybe it needs 8 for the next higher > resolution, so since it can only get 6 from us, it drops to a resolution > that uses 4? > > The stream is constant and clean, its what we would expect if they were > pulling six with our bandwidth controls. > > If its the case where apple is doing the speed controls, is there > documentation somewhere? this is one of those "Im paying for 6 and only > getting 4" customers > > we can convert him to epmp and put him on a 12x2 rate from this site, but > hes a douche and if apple has increments of something like 4-sd, 8-hd, > 20-4k or something of that nature then he will just bitch hes only getting > 8 of his 12 > > Id put him on our 30x5 plan, but with as heavy a user as he is and his > volume of complaints, hes not with giving a measurable access point > capacity for the headache he offers for no extra revenue. > > he lives in the country and is already pulling the "I can get 100mbps from > Mediacom for the same price" (good luck with that asshole) and hes come at > us with "I know your policy is to require three support requests to get a > service call" (TF you say?) Im waiting for the "broadband is defined as > Xmbps" (thats why we sell high speed internet and dont take money from the > government you cuck) >
