We have a customer on our 6x2 plan. connection is sufficient. he consistently gets 6x2 on speedtests. but when running his apple tv its only pulling 4, but its a super clean 4, like a system controlled 4. Is this a quality stream thing, where maybe it needs 8 for the next higher resolution, so since it can only get 6 from us, it drops to a resolution that uses 4?
The stream is constant and clean, its what we would expect if they were pulling six with our bandwidth controls. If its the case where apple is doing the speed controls, is there documentation somewhere? this is one of those "Im paying for 6 and only getting 4" customers we can convert him to epmp and put him on a 12x2 rate from this site, but hes a douche and if apple has increments of something like 4-sd, 8-hd, 20-4k or something of that nature then he will just bitch hes only getting 8 of his 12 Id put him on our 30x5 plan, but with as heavy a user as he is and his volume of complaints, hes not with giving a measurable access point capacity for the headache he offers for no extra revenue. he lives in the country and is already pulling the "I can get 100mbps from Mediacom for the same price" (good luck with that asshole) and hes come at us with "I know your policy is to require three support requests to get a service call" (TF you say?) Im waiting for the "broadband is defined as Xmbps" (thats why we sell high speed internet and dont take money from the government you cuck)
