Customer shuts off router at night... I've come across this myself but it makes me laugh every time.
On Dec 28, 2017 9:07 AM, "Christopher Gray" <[email protected]> wrote: > Resolved somehow. There are only 2 customers on this old AP. Customer #2 > shuts off their router every night and it was off during troubleshooting... > when they turned their router on this morning, it's MAC address showed up > and the problem for Customer #1 went away right then and started showing a > MAC in the system. > > [I went through various troubleshooting steps, had them connect a computer > directly, and still no MAC address, but DHCP requests were coming through. > Radio said 100 Mbps on Ethernet the whole time.] > > Thank you for the help. > > > > On Thu, Dec 28, 2017 at 9:57 AM, Jay Weekley <[email protected]> > wrote: > >> I agree with Nate. I assume that if DHCP requests are getting through to >> your router there is an ethernet link on the radio. For trouble shooting I >> have the customer move the cable from the radios power supply to another >> port on their router or directly to a computer to see if a MAC shows up in >> the bridging table. You may try lowering the link speed to 10 megabit but >> I can't remember if that has helped or not. >> >> Nate Burke wrote: >> >>> Whenever I've seen similar situations, it's always Ethernet problems, >>> bad cable/connector. Or a bad router. Rarely it's a bad SM. Are the >>> Ethernet stats incrementing errors? >>> >>> On 12/28/2017 7:11 AM, Christopher Gray wrote: >>> >>>> I have a customer who's PMP100 SM is not showing the customer MAC in >>>> the Bridging Table. SM and AP have both been rebooted. I usually see 3x >>>> addresses in the Bridging Table, 2x for the radio, and 1x for the customer, >>>> but I'm just seeing the 2x radio MACs even though customer DHCP requests >>>> are making it through to my router. >>>> >>>> This just showed up today, as the customer router stopped getting an IP >>>> address (the router sees the request for IP, offers it, but it never >>>> binds). >>>> >>>> Any ideas for kicking this back into functioning status? >>>> >>>> >>> >>> --- >>> This email has been checked for viruses by AVG. >>> http://www.avg.com >>> >>> >>> >> >
