I would move to Sonar just to avoid Platypus for the most part. That's before we even discuss the more modern tools and capabilities.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Jan 15, 2018 at 10:23 PM, Sterling Jacobson <sterl...@avative.net> wrote: > Plat is great, and Sonar costs more, but I wanted a more modern system and > I was constantly fighting small glitches and bugs in the system including > PCI compliance. > > > > Also I don’t want to host anything myself anymore, it’s a hassel to > maintain and back up the database reliably. > > > > And it has more of the features I want going forward, hopefully. > > > > I’m kind of regretting it right now, but I’m hoping it pans out sooner > than later. > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Philip Rankin > *Sent:* Sunday, January 14, 2018 11:59 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Sonar Migration from Platypus > > > > I’m curious, why change. I really like Plat and it does everything I need. > > > > Phil > > > > On Wed, Jan 10, 2018 at 1:52 PM Sterling Jacobson <sterl...@avative.net> > wrote: > > So here is a current update on my months long progress moving from > Platypus to Sonar. > > It's not automatic by any means. > > Data import is taking a long time and its painful and costs a lot extra. > > I'm having to manually correct/add accounts to Sonar with rate group > changes, address validations etc. > > They appear to be understaffed. > > A lot of their system isn't theirs too, which is OK I guess, just didn't > realize that. > > Import is a third party process if you don't want to do it yourself. > Actual payment site isn't them, you host it yourself or get a hosting > company, and have to maintain it yourself. > Paper statements are not directly them, you have to set up a third party > account and pay/manage them. > > This is just a 'simple' import of billing function only. > > I didn't even have any network information for any accounts, so I shudder > to think how that would have migrated. > > Also I didn't really see them emphasizing the fact that their database and > Plat could get seriously out of synch if you are not careful. > > I've had to manually suspend everything in Platypus to assure data isn't > out of sync with the new system until it comes online. > > That means it's been days of people calling/contacting me trying to pay > bills and I'm stuck in the middle. > > Don't want to roll back since I've spent so many hours now on migration. > > Can't go forward yet because I'm still waiting on massive fixes to rates > on customers, and web site creation/setup for billing. > > Let's just say I'm excited to get onboarding done and running, but I'm > also crying because it's not there yet and help is slow to come some days. > > -- > > Philip J. Rankin > > Wireless Telecommunications Services > PO Box 24 > Pittsburg, KS 66762 >
