Very likely MTU/fragmentation issue. If you're using PPPoE you have a smaller MTU (1480 / 1492 bytes), some badly configured VPN endpoints may not accept fragmentation that is necessary on packets below 1500.
On Mon, Feb 26, 2018 at 6:06 PM, Chuck McCown <ch...@wbmfg.com> wrote: > Had a customer that works from home. Could not make his VPN work. > We thought perhaps it was a port issue. Opened the ports on the Smart > RG. No good. > > He spend $150 over the weekend on a geek squad type of service and they > pointed their finger at us. > > So, just because we haven’t tried it, we switched him to DHCP and it > started working. > We are in the process of converting everyone to DHCP. > > He wants a credit in the amount of the money he paid the geek squad. > > Wonder if it was truly our fault. Still don’t know why it started working > or what the problem was. >
