How is your PPPoE setup? We set PPPoE up in our ONT then DHCP the customer's router with a private IP. That works 99% of the time. Every once in a while we get a "problem" VPN that just will not work. In that case we set our system up in bridge mode and the customer is responsible for programming the PPPoE in their router. So far that has fixed all issues.
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Best regards,
Mark mailto:[email protected]
Myakka Technologies, Inc.
www.MyakkaTech.com
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Monday, February 26, 2018, 7:06:18 PM, you wrote:
| Had a customer that works from home. Could not make his VPN work. We thought perhaps it was a port issue. Opened the ports on the Smart RG. No good. He spend $150 over the weekend on a geek squad type of service and they pointed their finger at us. So, just because we haven’t tried it, we switched him to DHCP and it started working. We are in the process of converting everyone to DHCP. He wants a credit in the amount of the money he paid the geek squad. Wonder if it was truly our fault. Still don’t know why it started working or what the problem was. |
