Multiply that over 40 installs a month and that’s $280 at that rate. We run a very very lean very well oiled ship.
> On Apr 27, 2018, at 18:25, Mike Hammett <af...@ics-il.net> wrote: > > Leave it to Matt to complain about a $7 cost of acquisition. > > > > ----- > Mike Hammett > Intelligent Computing Solutions > > Midwest Internet Exchange > > The Brothers WISP > > > > > From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> > To: af@afmug.com > Sent: Friday, April 27, 2018 5:23:56 PM > Subject: Re: [AFMUG] After Hours Tech Support > > Except it’s a $0 cost of acquisition when done in house. > > The phone person was already there and can be doing other things while > talking to the customer. > > And I’ve yet to have out of house have the same quality as in house. > > On Apr 27, 2018, at 17:44, Mike Hammett <af...@ics-il.net> wrote: > > I get single digits and all of my calls 24/7 go to SP. Darin gets one a > month. Someone needs to stop putting Matt's number on bathroom stalls or Matt > needs to be happy people are calling to order service. A $7 (his number) cost > of acquisition is great. > > > > ----- > Mike Hammett > Intelligent Computing Solutions > > Midwest Internet Exchange > > The Brothers WISP > > > > > From: "Seth Mattinen" <se...@rollernet.us> > To: af@afmug.com > Sent: Friday, April 27, 2018 4:42:51 PM > Subject: Re: [AFMUG] After Hours Tech Support > > On 4/27/18 14:41, Mike Hammett wrote: > > Then I wouldn't worry about it. > > I think he's saying adding all the non-legit calls would exceed the > monthly minimum and he doesn't want to pay for those? > >
