So confused. My mind is made up.
> On Apr 27, 2018, at 17:10, Darin Steffl <darin.ste...@mnwifi.com> wrote: > > Matt, > > Every time you send an email on this, I wonder if your customers are actually > as bad as you say because our customers simply aren't this bad. We have two > options, press 1 for tech support, press 2 for sales, billing, or any other > questions. > > During business hours, both options ring in house and go to voicemail if we > don't answer. Only after our office is closed do we send tech support calls > to serverplus. Our option 2 which is everything besides tech support > continues to voicemail after hours. > > This system seems to work really well for us and we almost never (once a > month tops) get a sales call that goes to serverplus because they selected > the wrong option. > > Politely, please make up your mind or stop asking the same question every > couple weeks. Serverplus is fine. Either train your customers to be better at > selecting options, change your IVR to something easier like two options that > we use, or leave the ISP business if it bothers you this much. > > Sorry to be harsh but you need to make up your mind. > >> On Fri, Apr 27, 2018, 6:57 PM Mike Hammett <af...@ics-il.net> wrote: >> I think you've spent more time trying to avoid it than problems you'd have >> once doing it. >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions >> >> Midwest Internet Exchange >> >> The Brothers WISP >> >> >> >> >> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> >> To: af@afmug.com, "Steve Jones" <thatoneguyst...@gmail.com> >> Sent: Friday, April 27, 2018 3:41:14 PM >> Subject: Re: [AFMUG] After Hours Tech Support >> >> No not 72... but we get those, the vendor looking for someone, someone >> called earlier wanting to get service. >> >> You can only hold hands so much. >> >> On 4/27/18 4:27 PM, Steve Jones wrote: >> > youre getting 72 of those calls a day? you might want to start training >> > your customers >> > >> > >> > On Fri, Apr 27, 2018 at 3:23 PM, Matt Hoppes >> > <mattli...@rivervalleyinternet.net >> > <mailto:mattli...@rivervalleyinternet.net>> wrote: >> > >> > Here's another $7 that would have gone down the drain... just got >> > this call: >> > >> > "Is my Internet on? I can't make phone calls with my phone and it >> > wasn't working on the WiFi at work today". >> > >> > Ummmmm, that has absolutely nothing to do with your Internet through >> > us, you'll need to contact StraightTalk. Your modem and router are >> > up and on-line. >> > >> > On 4/27/18 4:18 PM, Mike Hammett wrote: >> > >> > I pay ServerPlus to do it for me. Easy Peasy. >> > >> > >> > >> > ----- >> > Mike Hammett >> > Intelligent Computing Solutions <http://www.ics-il.com/> >> > <https://www.facebook.com/ICSIL >> > >> > <https://www.facebook.com/ICSIL>><https://plus.google.com/+IntelligentComputingSolutionsDeKalb >> > >> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>><https://www.linkedin.com/company/intelligent-computing-solutions >> > >> > <https://www.linkedin.com/company/intelligent-computing-solutions>><https://twitter.com/ICSIL >> > <https://twitter.com/ICSIL>> >> > Midwest Internet Exchange <http://www.midwest-ix.com/> >> > <https://www.facebook.com/mdwestix >> > >> > <https://www.facebook.com/mdwestix>><https://www.linkedin.com/company/midwest-internet-exchange >> > >> > <https://www.linkedin.com/company/midwest-internet-exchange>><https://twitter.com/mdwestix >> > <https://twitter.com/mdwestix>> >> > The Brothers WISP <http://www.thebrotherswisp.com/ >> > <http://www.thebrotherswisp.com/>> >> > <https://www.facebook.com/thebrotherswisp >> > <https://www.facebook.com/thebrotherswisp>> >> > >> > >> > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg >> > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>> >> > >> > ------------------------------------------------------------------------ >> > *From: *"Matt" <matt.mailingli...@gmail.com >> > <mailto:matt.mailingli...@gmail.com>> >> > *To: *af@afmug.com <mailto:af@afmug.com> >> > *Sent: *Wednesday, April 25, 2018 6:39:31 PM >> > *Subject: *[AFMUG] After Hours Tech Support >> > >> > How or what do you pay an employee to either answer phone calls or >> > return voicemails after hours or on weekends? >> > >> > >>
