Hi all,

I figured out the problem... we're using a variation on the
vulnerabilityTickets plugin, and the code isn't very robust. It
doesn't do a sanity check to make sure that the ticket ID is a valid
one before attempting to do some processing. At any rate, I will
remember to try to figure out if a "bug" is a result of a plugin
before posting in the future.....

Clinton

On Dec 15, 3:27 pm, tcchau <[email protected]> wrote:
> On Dec 15, 2:03 pm, "Dennis P. Nikolaenko" <[email protected]>
> wrote:
>
>
>
> > On 14.12.2009 21:02, tcchau wrote:
> [...]
> > > One of our users made a typo in one of their comments and referenced a
> > > ticket that didn't yet exist in the database. This caused Agilo to
> > > balk and inform us that the ticket doesn't exist (in the red/pink
> > > error box), but at the same time, there's no other way to access the
> > > ticket to rectify the problem. I finally had to go and manually delete
> > > the ticket change from the database.
>
> > > In regular Trac, the non-existent ticket reference would just show up
> > > as a "grey" link, a link that Trac knows does not link to anything
> > > legitimate (it doesn't exist).
> [...]
>
> > How do you make a ticket reference?
> > If I make a comment which includes the string "#42000" the comment is
> > added and "#42000" just does not become a link.
>
> Hi Dennis,
>
> I make it the same you do as described. It happened again today... one
> of the temporary testers mistakenly referenced a changeset by using
> the '#' prefix rather than surrounding the number in brackets, i.e.
> #12078. This caused Agilo to throw an error in the UI, Invalid Ticket.
> I had to use sqlite to modify the comment so that it no longer used
> the '#' prefix to fix the problem.
>
> Thanks.

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