Tomasz,
Would think this complaint is isolated. Once again never any
problem with support.
JP
From: [email protected] [mailto:[email protected]] On Behalf
Of Tomasz Janeczko
Sent: 09/18/2009 10:48 AM
To: [email protected]
Subject: Re: [amibroker] Re: Support Issues
Jeremy,
I have instructed Marcin to double check if there is any message from you
awaiting reply.
Sometimes if there is long exchange between user and support, it may happen
that support
considers case as resolved, while customer expects some extra info. If this
happens, please just
reply again to any unanswered ticket and tell the support that you are
waiting for specific info.
Best regards,
Tomasz Janeczko
amibroker.com
----- Original Message -----
From: "nyctastudent" <[email protected] <mailto:jberkovits1%40gmail.com>
>
To: <[email protected] <mailto:amibroker%40yahoogroups.com> >
Sent: Friday, September 18, 2009 3:08 PM
Subject: [amibroker] Re: Support Issues
> TJ,
>
> There might be an issue on the AmiBroker side. I am having a problem
geting a response to an item I submit on September 2nd. Its
> not due to spam filters. I sent a folow up email on the 17th and still no
reply. AmiBroker usually has the best support in the
> business. Something is causing a break in support communications. If you
need any aditional info from me please let meknow.
>
> Thanks for a great product.
>
>
> Best regards,
>
> Jeremy Berkovits, CMT
>
> Merc Partners
> 11 Great Neck Road
> Great Neck, NY-11021
>
> Direct: (516) 304-3200 EXT. 307
> Cell: (917) 698-3444
> [email protected] <mailto:jberkovits1%40gmail.com>
> AOL IM: jberkovitscmt
> Yahoo IM: jeremy7827110028
>
>
>
>
>
> On Wed, Sep 2, 2009 at 8:42 AM, <[email protected]
<mailto:support%40amibroker.com> > wrote:
>
> Hello,
>
> Your message: "GICS Import File" has been received.
> Ticket number is #62757 (please DO NOT remove it from the subject line
when replying).
>
>
>
> ------------------------------------
>
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>
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>
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