Well, Since there have been a few others, I guess I'll add my ticket to the pile, just in case there really is a technical problem. The address I am registered with is a Yahoo dot com address.
I received an auto reply for my support request #62580 on Thursday, August 27, 2009. I have not received anything since then. I sent a follow up status request a week after that. Again, no reply. I have been checking my spam folder, but have not noticed anything from AmiBroker in there. Though, admittedly, I get a lot of spam. So, I may have missed something. Mike --- In [email protected], "Tomasz Janeczko" <gro...@...> wrote: > > Jeremy, > > I have instructed Marcin to double check if there is any message from you > awaiting reply. > > Sometimes if there is long exchange between user and support, it may happen > that support > considers case as resolved, while customer expects some extra info. If this > happens, please just > reply again to any unanswered ticket and tell the support that you are > waiting for specific info. > > Best regards, > Tomasz Janeczko > amibroker.com > ----- Original Message ----- > From: "nyctastudent" <jberkovi...@...> > To: <[email protected]> > Sent: Friday, September 18, 2009 3:08 PM > Subject: [amibroker] Re: Support Issues > > > > TJ, > > > > There might be an issue on the AmiBroker side. I am having a problem > > geting a response to an item I submit on September 2nd. Its > > not due to spam filters. I sent a folow up email on the 17th and still no > > reply. AmiBroker usually has the best support in the > > business. Something is causing a break in support communications. If you > > need any aditional info from me please let meknow. > > > > Thanks for a great product. > > > > > > Best regards, > > > > Jeremy Berkovits, CMT > > > > Merc Partners > > 11 Great Neck Road > > Great Neck, NY-11021 > > > > Direct: (516) 304-3200 EXT. 307 > > Cell: (917) 698-3444 > > jberkovi...@... > > AOL IM: jberkovitscmt > > Yahoo IM: jeremy7827110028 > > > > > > > > > > > > On Wed, Sep 2, 2009 at 8:42 AM, <supp...@...> wrote: > > > > Hello, > > > > Your message: "GICS Import File" has been received. > > Ticket number is #62757 (please DO NOT remove it from the subject line when > > replying). > > > > > > > > ------------------------------------ > > > > **** IMPORTANT PLEASE READ **** > > This group is for the discussion between users only. > > This is *NOT* technical support channel. > > > > TO GET TECHNICAL SUPPORT send an e-mail directly to > > SUPPORT {at} amibroker.com > > > > TO SUBMIT SUGGESTIONS please use FEEDBACK CENTER at > > http://www.amibroker.com/feedback/ > > (submissions sent via other channels won't be considered) > > > > For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG: > > http://www.amibroker.com/devlog/ > > > > Yahoo! Groups Links > > > > > > >
