Mark,

Exactly.

I believe this shows that a way to reply to user comments is needed.

-- Kostya

05.07.2010 15:58, Mark Carter пишет:
Precisely, but it indicates that if the user did receive feedback from the dev, there is a reasonable chance they may change their comment.

On 5 July 2010 13:45, Kostya Vasilyev <[email protected] <mailto:[email protected]>> wrote:

             In my experience, when a user has left a negative comment
            AND emailed me,<<


    Unfortunately, that "and" is a big "if" ...

    -- Kostya


    05.07.2010 15:36, Mark Carter пишет:

        In my experience, when a user has left a negative comment AND
        emailed
        me, then after a (polite :) ) response from me, they have usually
        updated their original comment to be positive. Ok, you could argue
        that the fact they have followed up their comment with an
        email means
        they are different from those "Doesn't work. Uninstalled"
        users, but
        still I think it would result in a significant number of comment
        corrections.

        On Jul 3, 9:12 am, "Maps.Huge.Info <http://Maps.Huge.Info>
        (Maps API Guru)"<[email protected] <mailto:[email protected]>>
        wrote:

            I'm of the opinion that those users who leave negative and
            incorrect
            feedback are a lost cause. What the comments we as
            developers leave
            are there for new users so they aren't confused by those
            incorrect
            negative words.

            -John Coryat




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    http://kmansoft.wordpress.com

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