Actually, I am very impressed with the response, and I hope you thanked
them. It would be good to encourage the Market people to respond to this
kind of stuff :).
It's also a bit of relieve to me. I released a Beta app about 3 weeks
ago, and several updates since then fixing problems, and the quoted
install percentage was a bit disconcerting to me :). BUT... from what it
sounds like my numbers are not going to be nearly as bad as they look
right now. I'm guessing that the short turnaround for updates in the
Beta app was really contributing to the bug in the numbers :).
Sincerely,
Brad Gies
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On 18/09/2010 10:37 AM, Peter Sinnott wrote:
Received this update this morning :
Hello,
We'd like to give you an update on this issue. We've previously stated
that some application updates are incorrectly being counted as pure
uninstalls rather than updates, causing the active installs metric to
drop. We have now identified the root cause, and are working on a fix
that we hope to release next week. However, due to the nature of the
interaction between the Market client and our reporting
infrastructure, it may take up to several weeks for your metrics in
the Developer Console to return to normal. Again, we apologize for any
inconvenience, and will keep you posted on our progress.
Thank you for your continued patience.
On Sep 15, 10:43 am, Pent<tas...@dinglisch.net> wrote:
Thanks for writing in. We are currently investigating this issue. So far,
this appears to be purely a reporting issue: some update events are being
inaccurately recorded as uninstalls, rather than updates, creating a lower
active installs percentage. However, our investigation tells us that
applications are not actually being uninstalled. We hope to have a
resolution soon.
This fits, actually.
I had been holding steady at around 50%. Released my first update for
a month
yesterday evening and now I'm down to 45%.
Pent
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