On 9/18/10 12:59 , Brad Gies wrote:
Actually, I am very impressed with the response, and I hope you
thanked them. It would be good to encourage the Market people to
respond to this kind of stuff :).
For sure I personally thank people at Google working on the issue and
bugs happen, so not a big problem in general. But I've to say I'm not
impressed with the timing of the response, since it appears they started
responding with much delay, when a lot of people here got upset and
puzzled about what was happening. Since the bug has been confirmed, and
it's a blatant bug (I mean, it might be difficult to find a fix and
apply it, but I'd expect that some consistency check at Google should
raise the warning early, especially then the first people start to
complain), I hope that anything similar in future will be posted to an
official Google blog before so many people start scratching their heads
for months. I mean: many other kind of bugs are annoying, but not as
annoying as this one, since it has to do with the people's feedback
about your app. The feedback channel with users is already broken
enough, as it has been said many times, and when you put a big effort in
providing yourself the information, the feedback channels, you try to
fix bugs and add features that people are asking for, and you see what's
supposed to be the most important metric decreasing (*), well, you might
be tempted to give up (especially if you're on a free project).
(*) Downloads are not the most important thing for me. They are somewhat
a measure of how you good are in making people aware of you, while the
active install ratio is the measure of how much people like your stuff.
In this situation, with downloads steadily increasing and active ratio
steadily decreasing, I've been thinking for a long time that I was
relatively good in inform people of my product, but I was describing it
a cut above its real value. Sort of "good ad, bad implementation".
Fortunately, it *could* not be that way.
--
Fabrizio Giudici - Java Architect, Project Manager
Tidalwave s.a.s. - "We make Java work. Everywhere."
java.net/blog/fabriziogiudici - www.tidalwave.it/people
fabrizio.giud...@tidalwave.it
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