On Sat, Feb 26, 2011 at 3:27 PM, Dianne Hackborn <[email protected]>wrote:
> Have you tried going to the Market support forum? > > > http://www.google.com/support/forum/p/Android+Market/label?lid=7dc8a5c590cd22ee&hl=en > > There are people from Market support answering questions there. > LOL - Seriously? With all due respect Dianne, have you actually been over there? I spend about as much time there as I do here and I assure you, there is ***no one*** from the Market team answering *anything* over there. There was a time when you could count on "Dontae" to at least chime in with a bulls*** canned "we're looking into it" response, but in the last like 6 months or so I have not seen a single response from a Google Employee in that "support" forum. Sometimes, if you win a lottery, they'll respond to direct developer support requests when major stuff breaks (like the stats that are always breaking). But no one, and I mean NO ONE, from the Market has ever taken even 5 seconds to answer questions only someone from Google could answer, like the points of the TOS discussed here (and this issue has come up quite a few times). At least AFAIK - if you happen to know where these types of questions have been answered, I'm sure we'd all like to know where to go look. I mean, look at what you, Romain, Xavier, and others do here: spending your own free time helping us out wherever you can with issues others can't. I presume you all do this because you care about the product and want us to have a good experience using it. That's why it truly boggles my mind that not a single individual on the Market Team gives enough of a damn about *their* product to respond to even a single post. So, unfortunately, the OP is absolutely correct. Support for the Android Market for both users and developers is essentially non-existent. And this lack of support (and for me personally the fact that no one on that team seems to give a damn) is the chief reason why so many developers have such a terrible perception of everything and anything that has to do with the Android Market. ------------------------------------------------------------------------------------------------- TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
