+1000000 The fact that Google takes 30% of sales, which, for my app, is well into 5 digits/yr and you cannot get any kind of support, is despicable. I cannot think of another enterprise that earns that much money from you and won't support you.
Hopefully, when the Amazon Market goes up and running, it will provide competition to the Android Market and this will all improve, but I am not holding my breath. On Feb 27, 10:44 am, TreKing <[email protected]> wrote: > On Sat, Feb 26, 2011 at 3:27 PM, Dianne Hackborn <[email protected]>wrote: > > > Have you tried going to the Market support forum? > > >http://www.google.com/support/forum/p/Android+Market/label?lid=7dc8a5... > > > There are people from Market support answering questions there. > > LOL - Seriously? With all due respect Dianne, have you actually been over > there? I spend about as much time there as I do here and I assure you, there > is ***no one*** from the Market team answering *anything* over there. There > was a time when you could count on "Dontae" to at least chime in with a > bulls*** canned "we're looking into it" response, but in the last like 6 > months or so I have not seen a single response from a Google Employee in > that "support" forum. > > Sometimes, if you win a lottery, they'll respond to direct developer support > requests when major stuff breaks (like the stats that are always > breaking). But no one, and I mean NO ONE, from the Market has ever taken > even 5 seconds to answer questions only someone from Google could answer, > like the points of the TOS discussed here (and this issue has come up quite > a few times). > > At least AFAIK - if you happen to know where these types of questions have > been answered, I'm sure we'd all like to know where to go look. > > I mean, look at what you, Romain, Xavier, and others do here: spending your > own free time helping us out wherever you can with issues others can't. I > presume you all do this because you care about the product and want us to > have a good experience using it. That's why it truly boggles my mind that > not a single individual on the Market Team gives enough of a damn about > *their* product to respond to even a single post. > > So, unfortunately, the OP is absolutely correct. Support for the Android > Market for both users and developers is essentially non-existent. And this > lack of support (and for me personally the fact that no one on that team > seems to give a damn) is the chief reason why so many developers have such a > terrible perception of everything and anything that has to do with the > Android Market. > > ------------------------------------------------------------------------------------------------- > TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago > transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
