On Tue, Mar 1, 2011 at 6:43 PM, rich friedel <[email protected]> wrote:

> It's just too bad the user will probably never see the response. I'm going
> to start doing something similiar.
>
My app is rigged to check the blog and alert the users - so they do see it.
At least until they uncheck the option.
I'm slowly but surely educating the users that the Market is not a support
channel.

I've had several people update their comments and email me after I responded
to them. Although I've also had one guy go from 2 stars to 1 star after I
responded. You might consider not being a sarcastic ass when addressing
*your* users. Personally, I can't help myself ;-)

> Also, thinking about displaying a dialog upon first opening (after they
> install) telling them to please contact me if an issue arises.
>
I do that as well. Every little bit helps.

-------------------------------------------------------------------------------------------------
TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago
transit tracking app for Android-powered devices

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